Cask CartelReviews of caskcartel.com

I ordered and paid for 2 bottles of Cockspur Rum, $149.99 per bottle on website. When the rum came, it was the $19.99 bottles, entry level rum. I wrote to them, took pictures and explained the mistake. After a MONTH they told me that Cockspur had CHANGED LABELS, and I received what I ordered. I went on Cockspur’s website and confirmed the had not changed labels. I offered to return the rum for a refund- no response. These people are crooks. Don’t do business with them. THEIR website shows the bottles I received with the $19.99 price. RIPOFF ARTISTS…

Cask Cartel is not to be trusted, DO NOT BUY FROM THEM! Ordered whisky for a christmas gift, they never sent it, refused to refund. Got my credit card company involved & they back charged Cast Cartel.

Placed my order on July 2. Checked in with Cask Cartel on July 19 - order had not yet been fulfilled by a retailer. When asked to cancel I was told they had a 30day window where the retailers can fulfill the order. Checked in again on August 4 (now past 30day window), and was told the retailer was going to create a label and be shipped that day. Asked Cask cartel to cancel the order since it had been over a month (and not yet "shipped"- they never responded. Checked in again August 14th, to request a cancellation and told I couldn't cancel because the product was finally arriving the next day 8/15. Overall disappointed with their 30day window cancellation policy - a bit outdated for current times. Orders should be able to be canceled anytime up to the point of a shipping label being created. I had to purchase an alternative product due to the continuous delays. I guess the silver lining is that I have an extra bottle of good whiskey on its way.

I ordered 3 bottles of rum ... a month later I received 2 bottles . One bottle was broken and I had the insurance on shipping, but after 12 emails I still have not received the broken bottle replacement or the 3rd bottle from the original order.

Wild seeing all these horrible reviews as the same thing happened to me. I used to buy this tasty rum at Total Wine , Topper's Banana Vanilla , but they no longer have it in stock. I found it here , they stated it was only available by a case , which is fine as the price was 127.00 shipped which becomes around 21.00 each, ( retails around 17. ). Anyway , took forever to ship , then I finally receive it and it's 1 bottle , Huh ?? I emailed them and they proceeded to tell me my order was for 1 item , Now , if you look on the website the Rum is clearly sold as "per bottle for 95.00.

I located them on Google for a not very popular liquor. The ad said 6 bottles for about $105. After about a month waiting to receive my order, it shows up, one bottle. I go back to my confirmation emails and they changed the invoice to state "one bottle". Rip-off.

This was probably the worst alcohol purchase experience I've ever had. I bought a Bitcoin Tequila bottle, which was for a birthday. Delivery via UPS was supposed to last a week and was pricier than the bottle itself. To my surprise, Cask Cartel managed to delay the entire delivery by shipping the bottle from France to the USA, to then ship it back to Europe (the Czech Republic), which was my delivery address. This entire ordeal lasted 3 weeks, which is nothing but absurd. And they bombard you with marketing newsletters every day, instead of focusing on at least some customer experience. You can keep the $50 compensation voucher, thank you, I'll never buy from you again.

This place is RIDICULOUS!!! Do yourself a favor and order from virtually ANYWHERE else!!! The single malt shop, the whiskey exchange, blackwell wine and spirits are all stand-up companies that I have personally ordered from and have excellent outcomes from all 3. This Cask Cartel is charging 2-3 times more than what the products are worth! And, from what I've read in the reviews, half the time you don't get what's advertised! If you order from this company MAKE SURE YOU READ THEIR TERMS AND CONDITIONS 1ST!!!!!