Cask CartelReviews of caskcartel.com

Horrible company. Do not buy from them. They take months to ship you your prepaid order and when they make a mistake they will not offer you a cancellation, a return or an exchange. The absolute worst customer service ever.

I order a tequila bottle more than a year ago. Till today I have yet to receive the bottle. They don’t respond to my messages or emails. They are terrible at customer service. Had I seen reviews before the purchase I’d never would’ve order from them!

I placed my order on December 1st for Christmas. Nothing arrived and no email explaining why. I have called and emailed the company numerous times since requesting a refund. It is now January 12th no refund or product and I get the run around when I call. I am beginning to think this company is a scam.

If you buy from these guys then you only have yourself to blame. They have no office. No telephone number that is valid or gets answered and they claim to have 33,000 things in stock yet no outlet to sell from. Their products are 10x RRP and it is the stupidest alcohol buying scam ever. Buy 6 they send you 1. Buy an expensive one you get a cheap one and excuses. There isn’t a way in which they have some products they claim or can obtain them either. You’re paying money into a hole if you hand any over.

I ordered a case of wine. You sent 1 bottle of wine and charged for a case

Been waiting for 3 months for a $900 bottle of alcohol and then ordered and advent calendar which has not shipped for two weeks. If you email they ignore, if you call, it says you have called "after hours" no matter what time of the day you call and of course the message does not give you the right hours to call during.

These people are thieves. Ordered a bottle of scotch. They took the money immediately. 2 months pass with no news or no bottle. I request a refund. They offer me another bottle of scotch which I refuse and ask again for the refund. They respond no problem we will issue the refund and it will be received in 7-10 days. No refund ever received. I call customer service and they tell me they can’t help me and the refund is a management decision. That was 4 days ago. Absolute scam Company

Wish I had read the reviews first... Ordered a nice bottle of whiskey for my dad's 80th birthday present. A week went by with 0 updates. Finally get an update that a partner retailer is shipping it. Then the wrong bottle (and a much cheaper one at that...) gets delivered.