Cask CartelReviews of caskcartel.com

I had an overall great experience as a first time customer. There were some supply issues with my order, but the staff has gone above and beyond to make right those wrongs (which by the way, really was not the fault of Cask Cartel) and made accommodations with which I am totally pleased. I will most definitely be a long time customer

They sent me what I ordered and resolved any issues i've had. For the items I ordered in the past it takes some time before I get them. I have learned to plan ahead to get the order when I need it. They are very reliable and ready to help with any problem you may have.

Simple and easy to use! I also needed my invoice to include on my expense report. I emailed Cask Carter's helpdesk and within minutes I got a response! Thanks so much to Ava for quickly solving my issue! Will definitely use again for future corporate gifts!

I see a lot of negative reviews, and was discouraged after my order was not fulfilled immediately. However it all worked out well, it was fine. First let me say this, if you want booze now, go to a liquor store, use Instacart or just go to a bar. This is my experience : I ordered 4 bottles of Slingsby Gin, that is generally not available anywhere in the USA. It is not exported widely. I have been to Harrogate, and truly enjoyed these gins, and wanted to have them in my home for my mother’s visit, as she is an older British woman, who loves her G&T. I waited about 3.5 weeks and it showed up. Not cheap, not fast, but I got something that I cannot get anywhere that I know of, in America. I contacted customer service after reading bad reviews, but they were all very nice and polite. Generally helpful, and gave me the information they could. I would recommend Cask Cartel based on my experience of getting something that I really cannot get anywhere, and I sincerely thank them for getting this to me. IF YOU WANT SOMETHING THAT you cannot get easily, and can be a little patient, then it will work out.

After I placed my order I then checked reviews. I was VERY nervous about placing my order. That being said I would highly recommend Cask Cartel. Order was easy to place I received many updates on my order. Received my order today in great condition.

Although Cask Cartel has received a number of negative reviews in Trustpilot, my experience with them was stellar. I don't mind saying that after reading the Trustpilot reviews, I was not a little apprehensive. I ordered two bottles of specialty bourbon which I was unable to obtain locally. Although Cask Cartel was quite expensive, I received both bottles by FedEx ground within three days of my order. The communication from Cask Cartel was excellent, appraising me of each step of the process of fulfilling and shipping my order. I don't normally provide reviews, but my experience with them was as good as any vendor I have dealt with for shipping wine or liquor.

I have yet to experience any issues purchasing from Cask Cartel. I stumbled upon Hibiki a few years ago. It’s no longer available here locally and my only option is to purchase online. I tried a few other websites but they won’t ship to my area. Guess what, Cask Cartel does! I also received a couple new bottles so I could try them. Nakka Coffey and nakka from the barrel.

From the looks of most other reviews, you would think this is a terrible company. However, my experience was much different. I placed my order, THEN read the horrible reviews.... backwards, I know. I then requested PayPal refund my money so I could avoid the headache. No dice; the money cleared my account and PayPal told me I’d have to take it up with Cask Cartel. I did so and within a day I received an email assuring me my order had been received, was processing, and it would be shipped in the next 4-10 days. Long story short, I received my order less than 10 days later and it was exactly what I ordered. I will definitely be ordering from them again.