Cask CartelReviews of caskcartel.com

Checked out a bottle of Redbreast 27 year old which I own. Their price €1580. Same bottle available in reliable Irish suppliers for €600 max, average €570. When I queried the huge price difference I was sent down the online rabbit hole. Pure con job.

My Wife ordered a bottle of rum in early December '25 from this appalling firm as a Christmas present. Despite assurances it would arrive in time for Christmas it never did. And despite repeated assurances it would eventually arrive sometime in January, then February, they then did not reply to any further contact. I have now enlisted the help of my credit card supplier to get a refund.

They have given themselves a really fitting name. Because the prices they charge are borderline criminal if you ask me

I requested a rare bottle of Scotch Whisky from their website on 12/10/25. They accepted full payment without any problems! However, several weeks later they claimed the bottle arrived damaged and they were unable to provide a replacement. After 2-3 more weeks of refusing replacements, credit offers, etc, they finally agreed to refund my credit card in 7-10 business days. That was over 1 month ago. Customer service claims they don't know anything and that the manager who agreed to the refund isn't available. NEVER USE CASK CARTEL!!!!

Never but never order form this company after more than a month and I never received my order so I have to deal with American Express for the charge. Be aware DO NOT ORDER NEVER EVER FROM THIS COMPANY

If there were an option to give zero stars, I would. This has been one of the worst and most unprofessional experiences I have had with a company. We placed an order and waited several months for delivery. When the item finally arrived, it was damaged and missing parts. We were then informed that the bottle was missing accessories and that a partial refund of $50 had been issued — despite the fact that the item arrived incomplete and damaged. We requested to return the item for a full refund, which was refused. The company claims we agreed to accept the bottle without accessories, yet the product was not delivered in acceptable condition. Refusing a return after delivering a damaged and incomplete item is unacceptable. Very disappointing service and extremely poor customer care. I would not recommend purchasing from this company. i wished i read the reviews before ordering.

Don't order from this company. After sending me the wrong item, they tried to convince me it was the correct item repackaged (really? both items were still for sale on their website, difference prices, packaging, and contents). They dragged their feet about any kind of refund or replacement until I finally insisted on a paid return address form. I shipped the items back to them - during which time they sent me a satisfaction survey! You can imagine how I responded to that - and I had to contact them twice before they would acknowledge receipt and refund the cost onto my credit card. They offered me $25 off my next order from them. Ha! I would never order from this company again under any circumstances..

ordered some tequila for a family member for Christmas. The order has never been shipped. Sent out 6 emails to them wanting a refund but they give me the run around like it is going to ship in two days. We will follow up with you within 24 hours and nothing is done. Do not order from this company at all. I reported them to the BBB trying to get my money back.