Cask CartelReviews of caskcartel.com

Mistakes in the listings and company does not allow you to contact seller for clarification. Unreliable. Won't be shopping here.

Do not use this company unless you are happy to wait a month for delivery! Absolutely poor service. I would have delivered it quicker by walking.

PURE PRICE GOUGING. THERE ARE HUNDREDS OF EXAMPLES BUT LOCH LOMOND SINGLE GRAIN PEATED IS A GOOD INDICATOR OF THEIR PRICING POLICY. THIS ITEM IS AVAILABLE IN UK/EUROPE FOR $40 BUT IS $199.99 ON THEIR SITE. IT'S A BASIC WHISKY AND I IMAGINE THEY STAY IN BUSINESS PURELY BY CASHING IN ON PEOPLE'S IGNORANCE. AND THAT'S BEFORE YOU GET TO THE CUSTOMER SERVICE REVIEWS. AVOID.

Valentines special Purchase internal CaskCartel error in paying FedEx for shipment, it caused to be held for suspicious activity not arriving ontime CaskCartel had a Valentines day special for a whiskey. Purchased in plenty of time. Because of an internal error on their part correctly paying FedEx, the shipment was held for "Suspicious Activity" at a special FedEx location. Currently FedEx has no expected date of shipment. Obviously this will not make it by valentines day. Now they are telling me there is a penalty of 35% of the purchase for return of the shipment

wish I could give them zero stars. CASK CARTEL SUCKS! worst customer service ever. I received two orders, one to my residence and one to my parents residence in another state, and both orders were missing items and leaking liquor all over the inside. reached out to them three times, and the only support I received was that the vendor would send me the items when they had them. DO NOT ORDER FROM CASK CARTEL.

'd ordered a bottle of Pyrat rum on 1/2/2021. I paid a premium of $59.99. "Route Package Protection - $. 98. "Flat Rate Shipping and Instapak Protection Protection Packaging." Total - $76.46. Today is 1/28/2021. After various emails and calls, I still don't have rum sloshing around my stomach. I asked for the order to be cancelled and my money refunded. Nope... deep inside the return policy, it says that they have 30 days to try to get the order to me before I can be refunded. And you get passed from one customer service rep to another.

Ordered from cask cartel even paid for there insurance when my order was never received u find out all the hoops u have to jump thur to receive a refund there customer service sucks to anyone thinking of buying from this company dont u will be sorry once they get your money the customer service stops if i could of give them zero for a score i would of beware of this company and there insurance they offer dont make the same mistake i did by dealing with them

If I could give them a negative number I would. They continue to ignore my emails asking for a refund for an $80 bottle that I never received. A very trashy company! To add insult to injury, they added a mandatory fee at order checkout that supposedly guaranteed simple, stressless, white glove customer service in the event of an issue with my order. -Nick Jasper IN 47546