Cask CartelReviews of caskcartel.com

I mistakenly placed an order for an incorrect product, and after immediately recognizing it, I requested to cancel shortly after placing it in the COVID recovery environment. With no concern for my satisfaction, a rep (Skilyn) responded defiantly and refused to consider my request by pointing to the fine print in their purchase agreement. Plus, their prices are super high compared to other online retailers. Also, their allowance is 30 days to receive a product after placing an order, so I would not trust them for any holiday orders. I regret attempting my order.

Horrible customer service! My first order with them was great. My second and last order with them has been a horrible experience. Complete bait and switch style company. They are refusing to refund me my money on an order that never shipped. Stating that I agreed to a no refund policy. Stay away, they are crooks!

Not worth it, find another provider. The order was partially delivered with months of delay, which I understood given the situation. They run out of the product and the gave me a voucher to use online, fine. It turned out to be a discount only applicable in orders higher than $150. Now (almost 1 year after the order) they have the product back in stock and not only they refuse to send me the missing product, but they don't want to give the money back or a valid voucher. In addition, the costumer service tried to lie and say the order was 100% delivered. Luckily I keep all the emails.

Worst company ever dealt with 17 days in and order isn’t filled yet Michele was of no help at customer service waiting for a response will see if that happens. Pissed in Massachusetts

This company is horrible. I ordered a tequila for my dad for Father’s Day and never received it. The company never reached out. I emailed them. They told me that there was an issue with the order and it never shipped. They said that I could use my money towards something else. I emailed back that I want a refund and never received a response back. I sent another email to follow up. Still no response. On my 3rd email. Next will be BBB.

AWFUL company and awful service. I preordered tequila in March and it still has not shipped. When I reached out and asked for updates they continually just sent me over return policy. It was not my question nor my concern. I will never order from this poor excuse for a company again. Not to mention I paid almost DOUBLE what the tequila sells for in store. TERRIBLE COMPANY. DO NOT ORDER FROM HERE.

At this point I feel like a sucker! I should have researched this company before placing an order for a special birthday gift. The Anthony Bourdain | The Balvenie Doublewood 17 Year Old Single Malt Scotch Whisky is most likely NOT COMING any time soon. I sent yet another E-Mail requesting answers, and this time NO RESPONSE from Michelle. I guess I'll have to take this issue to the BBB. I'll W A I T till next Monday and if I receive no reply I'll file my complaint.

Do not use this company to order liquor! Unfortunately I did not read the horrible reviews before placing my online order. On 4-21-2, I ordered 2 bottles of Don Q Gran Anejo rum which come in square decanter bottles which are being phased out and rebranded to Don Q Gran Reserva in round bottles. The entire reason I ordered the Gran Anejo bottles is that they are becoming more limited and rare. Well guess what I was shipped: yep the Gran Reserva in round bottles. After contacting customer service several times at Cask Cartel, I was informed by Michelle & Taylor it was not their problem and they would not help me to receive what I ordered. (They did offer me $25 off on a future purchase. Fat chance, I will never use them again)! My argument to them was that if I had been in a retail store I would not have purchased the Don Q Reserva off the shelf, as that is not what I wanted. I have purchased thousands of dollars of rum & bourbon from other online retailers such as Blackwells, Caskers, Pikes Liquors, and The Whiskey Exchange in England. Anytime there was a question about my order, I was contacted by the company before my order shipped to ask me about it and if I wanted to proceed. That is good customer service! But Cask Cartel doesn't know the meaning of good customer service. I was willing to give them a chance on a small $130 order before placing larger orders with them and they failed miserably. Skip in NC