Cask CartelReviews of caskcartel.com

Watch out for this site. I purchased what I thought from their website picture the highest quality Don Q Rim. They sent the box and rum separately wrapped which already made me suspicious. The bottle of rum had very different markings than what they advertised. The rum they sent me is easily available on other sites for $59. I paid Caskcartel $179 for the exact same bottle. Upon contacting their customer service I was told that producers often change their labels. When I pushed further and requested a refund or at least compensation for them switching my purchase I was told “oh no no no “ and then it came “read the fine print”. It was at that moment I sadly concluded this Caskcartel is not a legitimate site to purchase from , let alone their claim of obtaining the most high end products. Please do not be fooled. I would tell everyone to bypass this site

Unsure if this is a legit place or not!! Thinking not! Ordered a gift on 1-2-22 and 200.00 came out of my account in 1-3-22 for a birthday on 2-2-22! Still not received and today is 2-7-22. Called several times but lots of excuses.would not recommend. Received a refund!!! Ask for Christine!!! Took over 45 days.

Very disappointed with this company. Ordered some liquor and thought it would be shipped in a reasonable amount of time but that did not happen. After 2 weeks called them and they said the order was not fulfilled yet and that I was not allowed to cancel it. This is ridiculous as the order wasn't even fulfilled or shipped. I asked when it would ship they said in 10 to 14 business days then an additional 7 business days to reach me. Do not deal with this company as there are many other shops who will get you the liquor faster. Reply to your reply: Failed but yet you could careless about making it right.

I've been waiting over 30 days for my order fullfillment. They keep giving me excuses. Today it has been 37 days and they want to subsitute my order. Unacceptable! I called them and asked to cancel my order and they hung up on me.

Placed a $7000 order with this company, to date have not received a single item, 1 month later.

I ordered Glenlivet 18 after seeing the picture and reading the description for the product. The older version label with and description of 43 ABV were both shown. After placing the order I followed up with an email stating that I DO NOT WANT the 40 ABV product. Customer Service responded, acknowledged that I ordered the 43 ABV version and proceeded to place the order. After weeks of delays what I got was exactly what I said I did not want, the 40 ABV version. I immediately contacted them and they are refusing to accept a return. I have disputed the charge with my bank. I am writing letters to BBB and to the State Attorney General for fraudulent business practices. AVOID THIS COMPANY! The are not reputable and will deceive, lie and then refuse a refund for an item that was not ordered.

This is not legit they are an order house only ! I took over a month to get and when it arrived it was not what I ordered . You will never reach anyone in Customer Service but IF you do expect a string of lies ! This place is know. As scammers do not order from here !!!!

CaskCartel knowingly sold me product they knew was out of stock. They refuse to give me any status updates, tracking information, or supplier information. After nearly a month of waiting for any actual information I disputed the charge with my Credit Card company