Cask CartelReviews of caskcartel.com

I received 2 bottles of bourbon. Both had a metal bullet cap with rubber on the end. One bottle had rust leaking into the bourbon from a faulty cap. The bourbon was in consumable. I took pictures to show, contacted them. They refused to replace the bottle. I even volunteered to ship the bad bottle back and still NO replacement bottle to be shipped. Basically I’m out $50.00 and they don’t care.

These guys 'sell' our mezcals why they're not authorized to do so. They also don't carry any of our bottles because of the same reason. Cask Cartel says it's simply a marketplace. We have not authorized any retailer to promote our products on their website. Also their published prices are OVER 200% of our MSRP! BUYER BEWARE, THESE ARE SCAM ARTISTS!!!!

DO not buy from this site. errible customer service. The products came broken + damaged ( thankfully I did buy insurance for the shipment) but also got changed for delivery. If anything gets damaged through no fault of your own the take zero responsibility so you are out shipping costs (insurance doesnt cover that) and your bottles are covered only if you buy extra insurance. The rep keeps saying she will follow up but never ever does. I had to keep calling constantly for any answers. The $50 refund for shipping I had to fight to even get doesn’t even cover the full cost of shipping which was around $200. So I didn’t receive MOST of my shipment, had to even pay for insurance MYSELF as company doesn’t take any responsibility on their to refund or replace anything without you buying the insurance. In addition I had to pay for shipping for a package that I didn’t receive most of the items. $50 nowhere near covers the shipping cost I paid. What a joke of a company. Just doesn’t care. Better off buying somewhere else that has better customer service.

I would give this site a zero if possible. I ordered a very expensive cognac for a Christmas present after I checked that it would arrive before I left town. An email at a later date said it would be delivered later. I contacted customer service to change the date and they said to contact the delivery service (UPS). I tried multiple times to do so without success. So the product was returned. When I contacted Cask Cartel after returning home, they informed me I would have to pay an additional $50+ to have it delivered or get a refund minus a 35% restocking fee. I will never use this website again. Buyer Beware!

Ordered an item for a Christmas party two weeks before and in the item description it stated the item ships in 1-3 days. After a 5 days I contacted customer service, and I was told it was technically 10 days if I read their shipping policy and the 1-3 days stated in the description was never addressed. On the 10th day I sent another email, and I was told it was only the 6th business date since I had ordered it on a Friday evening and this was second Tuesday past. It’s now a week after the party and 14 business days and the item has not shipped.

I have ordered two products and have not yet recieved them. They are Christmas gifts and I fear I've been scammed. I email the company and get no response. As also I have called and get no where. I have paid an extreme amount of money and am very disappointed in their turn around time for delivery.

The product I thought I was purchasing was not the product received. I purchased Whisky Thief from Cask Cartel as a Christmas gift for my husband. He had received a bottle as a gift a year earlier. I went on line and fount the bottle at Cask Cartel. It was promised arrival by Christmas. I purchased it. It took three months to recieve after many emails. The bottle they send was not the bottle they show on their website. I called to have the correct it and they told me the distillery changed their label. I went to Cask Cartels website and contacted the distillery they name in the description, Three Boys Farm Distillery. I spoke with Mike, He had me send a picture of the product listed on Cask Cartel website . He said they have never made a Whiskey in a bottle the had pictured on there website. He said a company in the UK makes the whiskey Cask Cartel is showing. He then told me that they do produce a whiskey called Whiskey Thief. The bottle and label is totally different. He emailed me the information and I disputed with Pay Pal using his statements. and the email Cask Cartel sent stating the label had been changed. I did get a full refund. If it would not been for Mike at Three Boys Farm Distillery and PayPal this would have ended much differently. I will not buy from Cask Cartel again.

Should’ve looked into this first. Now that I’ve read all the comments, I feel scammed. I ordered a bottle of Ava Gardner Second Edition whiskey, I couldn’t find it at my local ABC. A month went by and they reached out saying the distiller was out of stock so they gave me a gift card “store credit”. Fine. I bought 2 bottles of Gentleman Jack to keep it simple and move on. I ended up getting the Ava from the distillery itself so i dont know why it would be “sold out”. Now my package is suppose to arrive tomorrow, and UPS says it’s from “China and Cutlery”. What kind of place is this?? Take caution, folks. I will update if the order comes messed up