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casiny.com (casiny.com) has 174 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Mahaveer K.
Hamen hamara email change karna hai kaise hoga
Response from casiny.comMar 2, 2026
Hi Mahaveer Kumar, thanks for the feedback! We’d love to help you get that updated. If you send a message to our live support, they can aid you with the specific steps needed to change your email address on your account. Casiny Team
Matthew S.
Newly registered. Iv deposited successfully and player a few slots with no issues. Im now currently in the process of KYC verification and have a pending withdraw. This will be a good test to see how fast, Hassel free this whole process is. I used crypto which should be the fastest way to deposit and withdraw. Hoping this not to drag out. I will edit my review and stars once I have a outcome! **Update** Verification was fairly simple and was approved within a few hours. withdrawal though is still in "pending" status after over 12 hours which is kind of discomforting... I have reached out to support multiple times and they tell me "sorry our hands are tied. It's being handled by another relevant, all we can do is follow up" Heads up Casiny! If you can fast track you withdrawal process similar to how your deposit process is (go figure🥴) you would have the same customers depositing again faster!
Response from casiny.comJan 6, 2026
Thanks for the update, Matthew. We can see your KYC verification has been approved, and only proof of payment is still needed to complete the process. We have already flagged your pending withdrawal with the relevant team so it can be reviewed as soon as possible. If you need any help providing the remaining document, please reach out via live chat or email [email protected] Casiny Team
Matt
Casiny has been a great platform! Iv had lots of fun but unfortunately recently instead of cash withdrawl I have tried crypto withdrawl which has now been pending for over 72hrs and when questioning support im just constantly told they are looking into it... I have cashed out in the past and never had a issue so am not worried I will not receive my funds just disappointed in the time frame to process a crypto withdrawl. Otherwise great casino
Response from casiny.comDec 12, 2025
Matt, thanks for sharing this Really good to hear you have enjoyed Casiny overall and that your previous cashouts went smoothly, but we are sorry your recent crypto withdrawal has taken longer than you expected. Crypto payments can sometimes need extra checks, and we tried to contact you through Trustpilot for a few more account details so we could look into this properly but did not hear back within the time frame. If you are still waiting or would like us to review the transaction, please get in touch with our support team on live chat or by email at [email protected] Casiny Team
Anonymous E.
I have been a Casiny member for some time now, and with the new upgrade I believe it to be quite glitchy, if you like to play with the sound on you can hear background noise of people chattering away. Also the system changes on a regular without being emailed beforehand.
Response from casiny.comAug 28, 2025
Appreciate you letting us know. We’re sorry for any inconvenience and have noted your feedback. If anything else comes up, our support team is here to help.
Tripper
Would be nice to have more wins, but having trouble depositing m, never had any problems before but now I can’t deposit!
Response from casiny.comAug 25, 2025
Hi, thank you for sharing your feedback. We’re sorry to hear you’ve been having trouble depositing. Could you please let us know if this issue is persisting? Our support team is ready to help you resolve it as quickly as possible.
Connor
Good casino & has quick withdrawals some times
