Tyson O.
Yesterday I had a chat with an operator…
Yesterday I had a chat with an operator requesting to reopen my account. The operator was quick to respond and asked me for FULL NAME, DATE OF BIRTH, EMAIL ADDRESS AND LAST PAYMENT METHOD. I gave him the details but couldn't remember the payment method so he then told me that it was fine and to come back in the next 24 hours the next day. Operator GRACE, we did not get along as miss information came aboard and I had informed her and even shared the screen shot of the previous operator who did not share the same information as to hers. We then went on just going around and around, when I gave her my full details but still refuse to not reopen my account as the payment method is part of their security question just so no other person can get in to my account to get funds out when there was no funds at all. I have dealt with her a few times and didnt solve my issue or problem. My experience having to chat to these operators are poor effort to be honest. I wanted to share my experience about the operators.
Response from casiny.comSep 19, 2025
Hi Tyson Oaariki, thank you for your feedback. We previously reached out requesting more information so we could investigate your concerns, but unfortunately we haven’t received a reply. Without further details, we’re unable to look into this matter fully. If you’d still like assistance, please don’t hesitate to contact our support team at [email protected] and we’ll be glad to help.




