Thomas C.
I made a mistake but you did too
I made a mistake but you did too. I sent no paper in the box to send because you didn't send the pfd to me.
Response from Diamonds USAFeb 11, 2026
Thank you for your feedback and for choosing Diamonds USA. We’re sorry to hear there was confusion regarding the paperwork for your shipment. Our goal is to provide all necessary documents promptly so the process goes as smoothly as possible. We understand that mistakes can happen on both sides, and we appreciate your patience while the issue was identified. Clear communication and accurate documentation are very important to us, and your feedback helps us improve. Our team is always available to resend any required forms or assist at any point in the process. We want every transaction to be simple, organized, and stress-free from start to finish. We appreciate your understanding and the opportunity to make things right. Thank you again for your support and for choosing Diamonds USA.


