Bob U.
Very disappointed in my experience
Very disappointed in my experience. Granted, communication was excellent. However, the estimate they gave me for my ring was quite laughable! I of course turned it down, and had ring sent back to me. Today, I took it to a pawnshop for a second opinion. It was twice what Diamonds USA offered ! Emboldened, I thanked them and then traveled to a local reseller called JewelRecycle. Within 10 minutes-I was offered THREE times the amount from Diamonds USA! And they gave me option of cash or paper check ! Needless to say I walked out cash in hand. Not really sure how they determine worth of an item-but I highly recommend getting an opinion from your local reseller first ! Can not in good conscience recommend.
Response from Diamonds USASep 13, 2023
As a refinery, we do not have a storefront to resell pieces. We appraise diamonds based off the wholesale market. Sadly, the retail price you paid or has no bearing on the actual value of your stones. Jewelers and appraisers typically mark up merchandise 10-20x the value.


