Casella Waste Systems, Inc.Reviews of casella.com

Casella makes every other trash collector look phenomenal! I always had to call to ensure they didn’t forget me. They broke a trash can but I had to report it. It took 5 weeks to get a new one, and that is only because I spoke to a supervisor. Everyone else just blows smoke. Now they are claiming I did not pay my bill. They got a new billing system, and can’t find previous payments. Due to their dumbfounding ineptness and stupidity my trash gets to rot in their containers for probably another week, as they told me it would be picked up as soon as possible. More lies. Go anywhere else. I am.

We have been with them from the beginning… They are horrible I literally would call every tues to see if they got my trash. Took trash out every Mon evening for 6 weeks never late on payment and couldn’t get my trash picked up..So incompetent that they didn’t even know why the driver didn’t pick it up. I had them pull up Google Maps to show my home.. they brought new trash cans and said that would help..Another joke husband cancelled last Tue .. we are now with EVERGREEN they came yesterday 7 am recycling and 7 :10 trash 9:00 am for new trash even cheaper than Casella and recycling is every week Casella every other.. and they still have not picked up there trash can’s … THEY ARE HORRIBLE AND WILL REMAIN HORRIBLE AND WON’T EVEN ACKNOWLEDGE RESPONSIBILITY!!!!!!! NEVER EVER WOULD I RECOMMEND THEM!!!!

Absolutely horrible service! Pay over 50 bucks a month, now the fourth time in less than 2 months that no pick up with NO excuse other than "huh, sorry"

Casella has to be the most inconsistent trash service known to man. Since they have started with our weekly trash service they have missed my house about once a month. Some weeks it recycling that doesn't come on the day scheduled, some weeks its the trash, other weeks its the yard waste. I can see when they first got the contract maybe figuring out the routes had some challenges but after a year or two there's no more excuses, I would have given no stars but thats not an option. Nothing like bringing the trash out to the end of the driveway just to bring it back into my garage so animals dont get at it three days in a row. Thanks again Casella

Casella is awful. Don’t empty dumpsters when they are suppose to and still charge you for it! I cancelled my service and scheduled to have the dumpster picked up 1/30/26, but they came a week early (never did that emptying the dumpster) and I didn’t know they were coming. They bought Pinard, who I liked, and Casella prices keep going up. Save lots of money and use Win waste.

Terrible customer service-extremely rude and unapologetic. Bulk pick-up is a pain to schedule and expensive (even though they say it is free, almost nothing qualifies for free). Their recycling policy is extremely detailed and they just leave items on the curb. If they miss a pick-up due to weather they just don't come for another whole week. Overall not worth the hassle to deal with this company-they do not value their customers at all.

This company is the absolute worst! They constantly skip our recycling pickup, weeks and weeks in a row. They have zero communication. What is even the point of having a recycle pickup. -100/10 Do Not Recommend! Do better PA!

I would give zero stars if I could. Please take your time and avoid this company. The trash pick up is horrible. I have been fighting with them to pick up a can for a month now. I’m so glad I switched to somebody else, but they still will not come out and pick up the empty container that’s on my property. They missed pickups, the lack of communication, is just horrible.