Casella Waste Systems, Inc.Reviews of casella.com

Worst customer service, don't deliver on promises, constantly raising prices.

Would not recommend. I spent over a half a hour on hold and still no one answered

Miserable on all fronts. Overpriced. No recycling pickup. Missed regular pickups documented on Ring camera. No apologies or compensation for that, and no prorated payment after cancellation because "it's a monthly service, so there's nothing to prorate." Slow-as-molasses, condescending phone service. Avoid if at all possible, although they're making that hard.

I wouldnt even give 1 star !! POOR SERVICE !! I would not recommend CASELLA to anyone. When I came back to Maryland to help care for my elderly parents, they were already signed up with Casella for trash collection service. Their pickup days were supposed to be Tuesdays and Fridays, but many times the trash was never picked up. Every time we called, there was always some excuse as to why they couldn’t complete the pickup. Because of this, the trash would overflow. We were even told to leave bags outside of the cans, which is completely unrealistic when you live in an area with raccoons, possums, and feral cats tearing through garbage. Expecting senior citizens to clean trash scattered all over their yard because the company failed to do its job is unacceptable. On top of the poor service, they continued overcharging and billing my parents for services that were never provided. I canceled the service at the beginning of May, yet they still sent another bill for the month. We have repeatedly asked them to come pick up their trash cans, and now we are more than two weeks into May and the cans are still sitting here. I’ve called numerous times, only to be met with rude attitudes and no resolution. Save yourself the stress and frustration. If you have another option, take it. We switched to , and they have been kinder, easier to work with, and more affordable.

Every time try to call on hold 1/2 hour or longer, message says be with you shortly.canceled service ond no refund for over a month and they won't answer phone stay away.

The worst of the worst. Incompetence personified. Ineptitude at the apex. The dumbest customer service. Canceled 6 months ago. Still getting bills. Can’t get a live person. Takes weeks for an email response. So so disgusting. Plus missed pickups every other week

Most unprofessional run company and they could care less. When LMR was still around they were top. I have since switched to another company and to hell with the multi billion dollar casella shit show. Do yourself a huge favor and stay away from them.

Horrible customer service Never a direct answer or help Hold times are ridiculous Trash pickup could be better Missed pick ups No trash cans for over 3 weeks and nobody has answers on new ones being delivered , no help or support Go else where