Casella Waste Systems, Inc.Reviews of casella.com

Terrible customer service. The sanitation workers goes through your trash and only collect what they want and not take all your trash. Skips days and prices jump up poor service.I don't recommend them.

I tried to cancel my Casella service at the beginning of July 2026 (it is now the end of August) and was told it couldn’t be cancelled until someone from their retention department called me back. That call never came. I called at least six times and received the exact same answer each time. Their phone support is extremely difficult to reach — hold times are regularly over 30 minutes. After getting nowhere, I finally sent a Certified Return Receipt Requested letter through USPS, informing them of the cancellation. Only then did I receive a call confirming my service was cancelled and that the dumpster would be picked up that week. Despite cancelling my service well over a month ago, Casella still has not picked up their dumpster. I’ve been calling them at least three times a week, and every time I’m told, “You’re scheduled for tomorrow.” Tomorrow never comes. They simply do not show up.

I’ve never heard of this company. I’m in Pennsylvania. I’ve never signed up for this company and they sent me a bill. It’s fraud it don’t don’t pay them. I don’t know what to tell you. I’ve never used their services nor do I want their service services. they need to synthesis contacting me and they need to get their act together because I see that their reviews are terrible. Don’t know how this company stay in business

Use literally anyone else. Run. Screaming. Runnnnnnn.

Worst experience with customer service ever.. I called about a billing issue was on hold 52 minutes and hung up on. called back and was on hold 34 minutes someone answered told them what I was calling about was told they were going to place me on hold and hung up. Called back was on hold 32 minutes spoke to someone about the bill. Everything she told me made no sense at all she told me the bill generated on the first was due on the first not in 30 days like the bill plainly stated due 30 day after invoice date.

If I could rate this company at a -5 it still would be too high. Casella provides nothing to its customers. Three calls to their Customer Service number resulted in long hold times and frustration resulting in hanging up. Casella does not answer emails. Casella double bills for their services OR they took a quarterly charge and changed it to monthly. STAY AWAY FROM CASELLA. DO WHAT I AM DOING - FIND ANOTHER TRASH HAULER.

They don't always pick up the trash. When you call in to let management know, the driver will say he was there. This happened this time, two times in a row. They also raise their price without letting you know. They also add extra charges without letting you know. If I am putting something out to be thrown away, and it's not something that they pick up, it would be professional of them to get an email to me regarding the issue. Instead, I find my trash cans in the middle of the road or, like I state before, they just don't pick up the trash at all. Don't use this service.

I was dealing with a mom and Pop trash company which ultimately had exceptional customer service and we’re very friendly and worked with me, but the only downfall was they had one truck and so quite often the truck would break down and my trash won’t get picked up and they don’t recycle so I switched trash companies and was told that this company purchased trash tech but honestly hands-down it has been a nightmare and a terrible experience. I’m not typically someone to even write a review, but I don’t want anyone to go through what I have been having to deal with when I decided to go with this company. I was told my trash pick up day would be Tuesdays. they came for two Tuesdays in a row. And then the third week they never showed up. I left it out for the next day. They didn’t show up finally on Thursday they showed up for the next month. I put my trash out every Tuesday and they didn’t show up until Thursday I finally seen the trash truck guy come through and I asked him and he said he had no idea what I was talking about and didn’t even know what day they’re supposed to come through like seriously anyways I’m at my breaking point at this point. I put my trash out last night like I always do now for Thursday pick up and unsurprisingly. They didn’t even pick up our entire neighborhood today. I do not understand how a company can stay in business with such unprofessional and unethical behavior. It’s absolutely ridiculous. They don’t communicate anything and they don’t pick up when they’re supposed to and homeowner bylaws will not allow us townhouse owners to leave our trash cans out for multiple days otherwise we get fined so best believe if I get fined, I will be taking that bill into the office and they will be paying for it. They seriously need to get themselves together and start acting like a business because if they continue to handle business the way they’ve been doing it they will not be in business very long clearly I am not the only one having issues because I just looked them up to get the office phone number and I was shocked to see a 1.5 star rating that is so embarrassing……. CASELLA do better!