Ryan I.
Fake (worst buy ever)
Should have done more research but I just bought a Samsung fold 8 ultra and wanted a case now. Ordered Gold and Black this sucker is coppers color maybe rose gold? It's suppose to be military grade aluminum but feels completely plastic. To send back would be just as much as what I spent on the case. Worst experience ever.
Response from CaselesSep 1, 2026
Hi there, Shelly here from the Caseles team. I completely understand your frustration, and I am genuinely sorry for how disappointed you are with your order. When you invest in a flagship device like the Fold 8 Ultra and order a case advertised with military-grade aluminum and a clean gold/black finish, unboxing a plastic-feeling shell with an off-copper tone is a huge letdown. On top of that, you should never be put in a position where returning an item that failed to match its description costs almost as much as the case itself. That completely defeats the purpose of customer service. You shouldn't have to eat the cost on a product you're unhappy with or deal with expensive return fees. I want to handle this for you personally and make sure your money is returned today. Could you please shoot an email to [email protected] with your Order Number and put "Attn: Shelly - Fold 8 Ultra Refund" in the subject line? I will personally pull up your order in our system and process a 100% full refund right away—no return necessary. Best, Shelly Customer Support | Caseles.com