Mrs V.
Does not ship from Florida!
This company's perpetuating a con by saying they are in FL and hiding that it is shipping internationally (you would be hard pressed to find a page on their site that discloses this. Even on the FAQ page, they provide the exact same time frame as it would if it were shipping from the west coast to the east coast or vice versa. My issue in orders shipped from overseas is that it is cost prohibitive to return an item to Asia. As of now, I don't have my case and the tracking finally shows some action but it is still in China, far longer than they claim it will take to show where the package is. They've also ignored my email.
Response from CaselesOct 11, 2025
We’re truly sorry for the delay and lack of response — this is not the experience we want you to have. Please email us again at [email protected] with your order number, and we’ll resolve this as a top priority — whether that means a replacement or full refund. We truly appreciate your patience and would love the chance to make things right. – Caseles Customer Care Team




