Casas PadelReviews of casaspadel.com

Response from Casas PadelJul 14, 2023

Estimado Andres, Gracias por compartir tu experiencia positiva en Casas Padel. Nos complace saber que ha tenido una experiencia positiva de nuestro servicio y calidad de productos. Nuestro compromiso de ofrecer una gran disponibilidad de marcas y productos de calidad es una prioridad para nosotros. Agradecemos tu recomendación y esperamos poder atenderte nuevamente en el futuro. Un cordial saludo, Blas Sanchez Casas Padel

Response from Casas PadelJul 17, 2023

Dear Dario, Thank you for sharing your feedback with us. We are delighted to hear that you had a great experience at Casas Padel! Providing a good service and excellent customer support is our top priority. We strive to ensure that every interaction with our store is pleasant and hassle-free. We understand the importance of a smooth shopping experience, and we're thrilled that we were able to meet your expectations. Thank you again for choosing Casas Padel. We look forward to serving you again soon. If you ever need any assistance or have any questions in the future, please don't hesitate to reach out. We're here to help! Best regards, Customer Support Team Casas Padel

Response from Casas PadelMay 11, 2023

Dear Ethan, We are very disappointed to learn that you were not satisfied with your racket. We encourage you to come to the store where you originally purchased in-person to discuss with our sales agent who would be happy to help you. All rackets are sold brand new and sealed in their original protective plastic wrapper on the handle to ensure they have never been used before. All our rackets pass a quality certificate in the factory of the brand and in our facility to ensure they have no defects. Per our records, you purchased this racket directly in one of our physical stores, which means both yourself and our sales agent were able to check the racket before being sold to you directly in person. If you believe the racket has a factory defect in the carbon fiber, you can file for a warranty return. We recommend you pass by the store you originally purchased the racket from to get additional support. Best regards - Casas Padel Customer Support