CASAINCReviews of casainc.com

Camellia responded quickly when I reached out to customer service about replacing the hose on my handheld shower unit. She provided clear guidance on how to document the issue, and even though the product was out of warranty, the company sent a replacement hose. I would purchase products from this company again. Thank you, Camellia, for your excellent customer care!

I called and the representative checked my information and ordered the replacement of a part of the arm of my shower head. This issue was resolved fast and courteously. Thanks, Casainc my shower is completed and gorgeous.

I inquired about warranty coverage as the finish started peeling off a handheld shower attachment (on a freestanding bath faucet) after 3 years. I was advised that, even though the warranty was expired, Casainc was willing to send a replacement part. They were prompt to respond and find a solution and that's excellent customer service. Overall, the product itself is of good quality and worked great over the years.

I purchased a Casainc shower system (CASAINC 3-Spray Patterns 11.4 in. x 7.5 in. Thermostatic Rain Shower Faucet Wall Mount Dual Shower Heads in Matte Black) in 2024 and got it installed in my bathroom. It was a fairly straightforward installation in our fiberglass shower stall, and everything worked as expected. I am a huge fan of the design/features of this shower system. One of my favorites is that you can set the desired temperature with the left knob and then easily turn either of the shower heads (the handheld or the rain shower head) on or off. The matte black is a really nice look and finish. Unfortunately, after only a few uses, the button on the handheld shower that changes the spray pattern malfunctioned, and I could no longer change the spray pattern. Luckily, Casianc's customer service was quick to reply to my email and helpfully supply me with a replacement handheld shower head part. Since then, I was disappointed to have the exact same issue happen again, after not even a full year of use since installing the first replacement part. Thankfully, Casianc continued to stand behind their product and provide me with a replacement again. Hopefully I don't have this same issue a third time in the future!

I had a part that was missing from my shower and they made sure to get the correct part to me. Great customer service!

I purchased this blindly, not knowing how it would perform and never seeing one like this before, but after finishing the remodel of the bathroom I waited to see how things performed before writing this review. It’s been seven months since I finished and I can truly say that I love it. We really can’t live without it. I love the push button the ability to change the temperature. It is awesome.

We initially received the wrong product from CASAINC, but their customer service team handled the situation exceptionally well. After reaching out, Mona was incredibly helpful, friendly, and responsive throughout the process. She kept us updated and ensured that the correct product was sent out quickly. We truly appreciate the prompt resolution and excellent support. Based on this experience, we highly recommend CASAINC for both their products and their outstanding customer service.

Casainc was willing to replace my sink parts for me and were super helpful! Their sink faucet has made washing dishes so much easier!