CarvedReviews of carved.com

I've been buying from Carved for several years and have always loved their unique products. The quality of the design and the craftsmanship are outstanding, which is why this experience was so disappointing. When I contacted customer support about my case, the communication was courteous, professional and prompt throughout. Unfortunately, the available solutions didn't work in practice for an international customer. To exchange the case, I would have had to pay more than CHF 50 just for return shipping from Switzerland, followed by shipping costs for the replacement and potentially Swiss import VAT again. In the end, the exchange would have cost so much that it simply wasn't worth it. The only alternative offered was a 25% discount on purchasing another case. I don't blame the customer service representative—they were friendly and tried to help within the company's policy. However, I do think Carved should reconsider how warranty and exchange cases are handled for customers outside the US. The products are beautiful, but a premium brand should also offer a premium after-sales experience.

The company is real, the craftspeople could be, but the quality leaves a lot to be desired. Requests to exchange my purchases (iPhone 15 pro case and MagSafe charger) went unanswered, I was left feeling a bit slighted. The case looks okay from far away, but one of the buttons was just a hole. Had I known not all buttons were covered (the marketing images showed all buttons covered…), I would not have purchased. The MagSafe charger works upside down (?) and at 5v power (pretty weak). And that’s when it registers the connection through my current Apple-branded MagSafe case. All in all, had customer service supported me on this I might have rated higher, but that still doesn’t account for the dreadful quality of everything. I don’t like to speak poorly of a company, but I’ll be happy the day Carved.com shutters.

This review is specifically for Live-Edge cases. After years of using their standard iPhone cases, and being pleased, I payed for the live-edge model. Mine came with a host of problems, from a small crack in the back exposing metal underneath, to a slight shake when picking up my phone, because it isn't snug. It also shipped with a glaring crack in the resin. My phone slipped out of my pocket today while sitting, fell a foot and a half, and shattered the top of the case. Carved's other cases have been great, but I would have hoped someone would do a quality check on my 200$ phone case before they shipped it.

I have 2 cases from carved. A traveler case and a live edge. The live edge was a gift from my kids because they knew I REALLY wanted one but could never justify purchasing a phone case that w/ taxes is over $200. That being said I LOVED the live edge, was extremely careful with it. While doing an interview at work my phone fell off the table onto a linoleum floor not a huge fall and it was the ONLY time my phone had been dropped. I picked it up and was extremely upset when I saw the glass around the camera was broken and the case had a crack in it. I wrote an email IMMEDIATELY since it was a Xmas gift but wasn’t delivered until January. So I’ve had it a little over a month, dropped one time and it’s broken and my camera glass is cracked. I got home removed the case so I could put a camera cover on since I didn’t want anymore damage. The live edge has a major design flaw, it needs to have an interior lined with rubber at least on the corners to absorb shocks since a phone shouldn’t shatter falling off a table onto linoleum. Edit- My original post said that Carved never contacted me even though I emailed them several times. They were finally able to get an email through (neither Carved or myself can figure out where the disconnect happened) and carved did show me that had tried repeatedly to contact me. I still love the traveler case, they are beautiful and protect my phone. The traveler will be my go to case now and for future phones (wish they made an iPad cover hint hint) The live edge, I WOULD purchase again if the design of the case is changed somewhat to protect the phone. It’s still my dream case since they are so beautiful but our phones are incredibly expensive and need protection as well as a pretty case. I’ll end this by saying Carved came through in the end and I’m satisfied.

I was so excited by the beauty of the cases when viewed online and bought two, one for me and one as a gift for my mother. Unfortunately, when the cases arrived while the wood is indeed very beautiful the plastic part of the case is so cheap and nasty wouldn’t use it and would be embarrassed to gift one (so didn’t). Two stars because the wood is beautiful but overall the product is only good for landfill which breaks my heart.

The customer service is absolutely horrendous. Also they lie when they say "We make more each day and post them here as we finish them." as it took them over a month to make and then mess up my case and not be able to ship it, they were unable to offer a refund after I was displeased with their services.

The wood is beautiful. Don't get me wrong put the cheap $5 case they put this thin sheet of wood with no protection over it is not worth it. My guess the second you drop is the wood is cracked or scratched up since its exposed. Don't recommend