CarvedReviews of carved.com

I purchased a wireless charger from Carved a year and half ago and I really loved it. Very beautiful design, unfortunately it stop charging. I am very disappointed

Less than a week with the phone case and it caused plenty of cosmetic damage to the phone itself with the act of "protecting." Quality of the case itself is quite questionable. Especially for the price. I do doubt its ability to provide any sort of protection if the phone was actually in a situation of possibly being dropped. Your device will definitely be protected if you select big name brands for the same price. This small venture is not worth the hassle.

Bought a case from them that didn’t fit my phone the way the description said it would. Tried contact through email, phone, the contact page on their website, and on Instagram. ZERO response.

I would give no stars if I could. I been emailing for weeks wanting to return these cases with no reply. Buyer beware if get one and want to return good luck.

This does not fit. This is my 3rd case, the other 2 were perfect. This one is too small, I was afraid I would crack the screen trying to force it on. The charging port is too small and almost all chargers including the Samsung one do not fit. You can't get the pen out either because the cutout is too small. I called and the customer service lady was very rude. Now I can't get this thing off and it's basically making my phone unusable.

I came across Carved several times on social media and eventually decided to order a case for my iPhone 16 Pro Max. Their website states that overseas orders to the UK should take 15–20 days, but mine took significantly longer. I contacted them about the delay, and to their credit, they responded quickly and reached out to USPS to move things along. When the case arrived, I was happy it finally came, but disappointed with the quality. It didn’t feel as protective as I expected. The case felt flimsy, and the design seemed like it could easily crack or break off the shell. Less than two weeks later, the coating on the case started to wear away and has continued to get worse. The surface also developed a slimy feeling, which usually only happens to cases after years of use — not within days. I messaged Carved on Instagram about the issue, but the response time wasn’t what I had anticipated. They were active for a long time before opening or replying to my message, which felt inconsistent with the high praise I had seen about their customer service. When they finally responded, they asked me to email them — which I did. However, they now want me to send the case back to them because they can’t see the defects in photos, which makes it feel like they don’t believe what I’m describing. They also said they would need up to 7 days to review the case after they receive it - which seems particularly unlikely. Overall, I’m disappointed. Many reviews I saw highlighted how excellent their products and customer service were, but my personal experience hasn’t matched that. Unfortunately, I don’t see myself purchasing from Carved again.

I had purchased a case from them before on sale and loved it. Decided to purchase one full price as a Christmas gift in December 2024. The person I purchased the case for upgraded their phone last second so the case didn’t fit - no problem, I’ll just return it. I reached out to their customer service through phone and was told to submit an email to return. I submitted an email and didn’t hear back for 5 days so I sent a follow up. After another 3 days of no answer I sent another follow up and was able to get in contact and start the return. However, after they asked for more information, they never replied. I called in and explained the situation and they told me to submit another email request. This entire cycle went on up until the 30 day mark at which point they told me I could not return the item as it’s passed 30 days. The only reason it passed 30 days was because they intentionally ignored my help ticket/return request. They’re still trying to not return my $160 despite the issue originating from them. I will not be purchasing again nor recommending - poor customer service.

Complete garbage. Phone case is not worth 10 bucks. Do not buy from this con artist.