CarvedReviews of carved.com

The worst experience ever I made an order since 12 days , shipping status was stuck under (on the way) Horrible customer service, they do not want to do anything to check my order status Avoiiid

Very poor quality camera, bought multiple products from this brand and quality is very poor, do not waste your money! Customer service is very bad, returned package back but seller claims they have not received product, I have receipt proof and picture on the Postoffice while post it Do not waste your time and money with this product and seller! Please see attached. Don’t trust the other review all fakes

My special needs son bought a case from these people and it’s faulty but they have not responded to any of his emails! Disgusting! Avoid this company or lose your money!

second time purchasing, but will not be back

I would give less than one star if I could. I received my $189 phone case and it was defective. The lower corner has been cut and is below the glass, where as the other edges are above the glass, and have a matt sheen. The area that has been "cut" looks like someone cut the edge down with a razor blade and has a gloss sheen from cutting through the plastic. I would expect at this price for things to be taken seriously and they would not want a bad experience for customers. I have reached out via their web portal where it says "start my exchange" THREE TIMES!!!!!! I have not received a respons. It is closing in on the "30 day" period for exchanges that they mention on their website and I am seriously doubting their integrity at this point. This is not my first phone case from them, but it will be my last, and I will definitely be spreading the word of my experience with them and why I will never do business with them again.

I had a terrible experience ordering from this company. On November 23, 2023, I ordered a case for my iPhone 15 Pro in the mosaic pattern. When the case arrived, I immediately noticed that the volume up/down and action buttons were wiggly and misaligned. Also, there were scratches on the back of the phone case in the wood. Even though I sent high resolution pictures, Rebecca told me she didn't see any issues. Really, really??? They did provide me with a refund for the case, but I had to pay for return shipping. What a crock. I posted a negative review on their sight, but it got deleted; hence, all their great reviews. Their designs are awesome, but the quality of their cases are terrible.

"Rebecca" states that discounts cannot be stacked. I have a discount/gift card from a previous purchase WHICH HAS NO LIMITATIONS PRINTED UPON IT. I tried to use it on a purchase on Black Friday. Black Friday discount was 20%. I noticed as I hit process order, that the Black Friday discount had was no long in effect. When I emailed after the purchase went through (there was no option to cancel the transaction), "Rebecca" was just all ooops, sorry, so sad, cannot combine DESPITE NOTHING BEING PRINTED ON THE PHYSICAL CARD I HAVE. This has to be illegal on some some level as the limitations were not stated.

They are beautiful cases but not worth the money as the live edge case brakes way too easy. I've had to ask for 2 replacements in a one year period. The resin/wood combo is too fragile to withstand simple drops with the case cracking on the corners. My current case has three of the four corners busted (indoor waist high drops out of my pocket). Phone mostly intact, but a small crack in the corner from one drop. I had the traveler case as well, but the wood inlay peeled out of it after about a year. Glue just got brittle and the inlay just started warping and peeling away from the rubber.