itom
Website is very slow and cumbersome …
Website is very slow and cumbersome colors of interior is hard to get it always returns to the 1st vehicle instead of where you left off
Serving over 1 million car shoppers a month! CarSoup.com is an efficient way of finding your next vehicle – cars, trucks, vans, motorcycles, RVs, ATVs, snowmobiles, PWCs, and more. With more local vehicles from both dealers and private sellers, consumers can find their next vehicle quickly and buy with confidence.
CarSoup.com (carsoup.com) has 307 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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itom
Website is very slow and cumbersome colors of interior is hard to get it always returns to the 1st vehicle instead of where you left off
Afton
The webpage is slow to load and difficult to navigate on mobile devices. Ads "jump" the page while loading, so if you try to scroll, it will change what you're looking at and you may accidentally click on something you didn't see. The filter function requires you to apply each aspect individually so you have to wait for new results to fully load before you can apply another filter. For instance: If I wanted a 2009 Honda Fit within 50 miles, I would have to hit filter, make, Honda, and the page would take a minute to load, then filter, model, Fit, and the page would have to reload, then filter, year, 2009, and the page would have to reload, etc.... it's incredibly frustrating and time consuming, especially given the fact that load times are so slow due to all the ads on the page. Craig's List allows users to enter in all of their filters/search criteria at once, and is therefore much more user-friendly. Also, the GPS system you all use is awful. I live in Bloomington, MN and according to you, Ham Lake MN is only 10 miles away. Ham Lake, in reality, is over an hour's drive north east of the twin cities. And unfortunately for your users, there is nowhere to manually enter our location to fix the issue. This means that after spending nearly twenty minutes on a search that would've taken five minutes on Craig's List, I realized that my search was null and void because the location you have listed for me is so wildly incorrect. I'm searching for a new car because mine is no longer functioning. Getting to a used car dealership over an hour away without a car to use is impossible, and extremely disheartening.
Bob
My search for Cadillac CTS-v included cts cars, which is a waste IOC time, some adds don't show a phone or way to contact the seller
Response from CarSoup.comJul 11, 2017
Hi Bob, Thanks for using CarSoup. I'm sorry you couldn't find any Cadillac CTS-V on our site. I did a search for them and find none at all. I will inquire with Cadillac dealers and see if they have any in inventory. Thanks again for your feedback.
Jacqueline
Not enough options to reduce the search ...need more options like competitors. Any reported accidents, smaller or more specific dollar amount (too broad), seating, ect
Response from CarSoup.comJul 11, 2017
Hi Jacqueline, Thanks for using CarSoup.com! We are sorry you did not find enough options to reduce you search results. Most vehicles do have a Free Autocheck car history report - it's located next to the vehicle description on the vehicle display page. Thanks again for using CarSoup.com.
CDM
my photos appear upside down. We can't, and our kids can't, figure out how to turn them rightside up. Customer service is closed for the holiday.
M. L.
Out of all the sites that I use, carsoup is the most difficult to deal with. Whenever I use carsoup, the pages keep scrolling or jump up and down. It is very frustrating to use this site when I am searching for something specific.
Customer
I called on 2 cars I found on carsoup. Both were sold well over a week ago. The dealer then tried to sell me a similar car that was priced higher.
Response from CarSoup.comMar 22, 2017
Thank you for letting us know about your experience with a vehicle seller. Your feedback has been forwarded to our customer service team to see if there is anything else they can do to help and so they can notify the seller of this experience. We hope passing the feedback along to the seller will help lessen this type of experience from happening again in the future.
Customer
Very slow website; search function is clumsy, difficult to use and outdated; hard to believe this website is still viable and in use.
Response from CarSoup.comMar 8, 2017
Thank you for letting us know about your experience on CarSoup.com. We apologize you had a poor experience with our site. Your feedback will be evaluated by our user experience team. Good luck with the rest of your vehicle search.