CarSoup.com Reviews | Read Customer Reviews of carsoup.com

CarSoup.com Reviews | Read Customer Reviews of carsoup.com

CarSoup.com reviews

Showing 83 reviews with 4 stars · Clear filters

Dave
Oct 3, 2016
The survey is a little premature.
I've searched carsoup.com, inquired about and researched vehicles but, haven't made any purchase. Seems a little pushy.
Response from CarSoup.comOct 4, 2016
Thank you for sharing about your experience using CarSoup.com. Because CarSoup.com is not the vehicle seller but rather the search engine you use to find vehicles, we send the review invitation within a day of you submitting an inquiry to a vehicle listing on the site. We send it so soon because we find feedback on the user experience and features of the site to be invaluable and we want the experience to be fresh in the user's mind. We also appreciate knowing about your experience with vehicle sellers, however, since CarSoup.com doesn't manage the sellers or the content of the listings we cannot take credit for those experiences on our Trustpilot profile. Although you found it premature to get this review invitation, we are glad that you chose to let us know about your experience. Thank you for your insights!
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Customer
Sep 29, 2016
Easy to use
They made everything fairly simple. But my car hasn't sold yet
Response from CarSoup.comSep 29, 2016
Thank you for letting us know about your experience using CarSoup.com. We are glad that you found it easy to list your vehicle on our site - best of luck in selling your car!
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Customer K.
Sep 23, 2016
Always a good selection and easy to navigate.
Car soup is a wonderful investigative tool when searching for used vehicles.
Response from CarSoup.comSep 23, 2016
Thank you for the review! We are glad that you found CarSoup.com to be a wonderful tool to use when searching for used vehicles.
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Customer
Sep 20, 2016
it's a good place to start
I've found some good leads on cars there over the years. IT used to be more helpful and let you search by *more* criteria. For some reason it doesn't allow you to search by keyword anymore for any specific criteria they don't let you check off. Traction control doesn't seem to be an option so now if I really want that I have to view each listing that matches my other criteria and hope that the seller put it in the description. (not always the case). A full day of that gives me a headache.
Response from CarSoup.comSep 21, 2016
We are glad that you found CarSoup.com to be a good starting point for your vehicle search! We also see that you experienced some frustrations with changes in our search capabilities. Traction control does not appear anymore for a few reasons - 1.) It has been standard on cars since 2012 and even in 2010 was on 88% of vehicles. 2.) Manufacturers have given a more diverse set of names to this feature and it is difficult to index for search (ESC, TCS, ASR, Stabiltrack, Stability Control, TRC, Control etc.). In reference to the text search feature - We removed the text search for a feature because it was not adopted by users. 90+% of users preferred to use drop down menus and recursive filter. There are still feature filters on the right rail of our search page, but we apologize that we did not have all the features that you would have liked to use available.
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Customer
Sep 16, 2016
Good service, problems with identifying non-salvage cars in search
Overall, I think your site is pretty good. There is one area, that if added, would significantly assist the car shopper, particularly for used cars. One question that would be a great addition would be if the car has a good title, meaning one that is not salvage, etc. Many of us do not want to deal with a salvage vehicle, yet we have to scroll thru hundreds of cars to find cars that have a good title. And for sellers that won't add this criteria, then the vehicle should be marked with a bad title or at least some way to exclude those vehicles in the search. Thanks!
Response from CarSoup.comSep 19, 2016
We are glad that overall you had a positive experience with our site! However, we apologize that the site did not have all the features you would have liked in your vehicle search. You are correct that at this time there is not an option to filter out vehicles with salvage titles. Salvage title status is tied to the vehicle history report and because not all vehicles are posted to CarSoup.com with a vehicle history report, we cannot accurately provide a filter for "salvage title". Your feedback has been forwarded to our user experience team to evaluate and to see if there is possibility for future implementation. Thank you for sharing about your experience using CarSoup.com.
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K. R.
Sep 16, 2016
Easy to use
CarSoup is easy to use and user-friendly. It's nice to see all the options and filters to get right down to what you want.
Response from CarSoup.comSep 19, 2016
Thank you for letting us know about your experience using CarSoup.com! We are glad that you found the site user-friendly.
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is Pete M.
Sep 14, 2016
Good website
Good site. However, I am being very specific what I want in a vehicle and the selection is very limited.
Response from CarSoup.comSep 14, 2016
We are glad that you thought CarSoup.com was a good website! You are correct that the more specific you get with the filters, the less results will show up matching those search filters. Thank you for letting us know about your experience, and we apologize that the selection was limited for your needs. If you were having trouble finding what you need and you are willing to expand the zip code radius of your search, that may help find more vehicles meeting your needs.
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Chuck
Sep 11, 2016
quick feedback!
I was amazed how fast I got a return email.
Response from CarSoup.comSep 12, 2016
Thank you for letting us know about your experience using CarSoup.com! Are you referring to an email response from a CarSoup.com representative or a response from a vehicle seller?
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