CarrabbasReviews of carrabbas.com

My family and I have eaten at this restaurant since my niece was an infant, she's fifteen now. Last night was by far the worst experience we have ever received. Jennifer the manager was so unprofessional on all levels. Along with our waitress Wanda who was very overwhelmed and annoyed by every little thing. Quiana who I thought was the manager because of her willingness to make everything better, did above and beyond the duties of a supervisor, titled given by Jennifer when I referred to Quiana as the manager.

Went to the Overland Park location. Once seated we waited 10 minutes to even get our drink order taken. No fault of our server…he was seated 3 tables at once and one of the tables a large group of 15 people. The food however was awful…the steak was mainly fat and the Alfredo was a big glop of tasteless noodles. Never got offered cheese on my meal and I also never got my sangria.

Flying from Washington to London and dropped in to Carrabba's for a welcome bite to eat after a long day. Couldn't sit outside or near the windows as those sections were closed, seemingly so the staff could eat there while rolling cutlery in napkins. Ordered drinks, appetiser, two pizzas and a side. 35 minutes later we spent time attracting our server's attention and ordered a second round of drinks. When these came, I asked about the appetiser and was told the kitchen had prepared it at the same time as the pizzas for some reason; I let the server know that I would rather not have it in this case as my understanding is that appetisers are to whet the appetite for entrees. The server accepted this and brought the pizzas but not the side dish we had ordered; the pizzas were both less than lukewarm and the server did offer to replace them in a dismissive fashion but, by this time, we had lost all confidence in the brand as a viable catering business and asked for a bill for our drinks so that we could end the charade presenting itself as hospitality. I was unable to pay my bill until the server freed herself from one of the few other clients on the premises and I was given a check and a pen to sign it without a word of explanation or apology, I didn't see my server again as she made off at speed before I could explain how disappointing the whole episode had been. We left (but paid for) most of our second round of drinks as we couldn't face being in the restaurant any longer than we had to be. Appalling incident, I wish I had never visited. The bill invites feedback, which I duly sent, but there was no response; my guess is that they think airport customers never return so they don't make any effort to impress.

I had a poor car side pickup experience at Carrabbas’s in Southgate MI. I phoned my order in and went to pick it up when they said it would be ready. I pulled up to the curbside pickup area and proceeded to wait an additional 20 minutes beyond when it was supposed to be ready with nobody coming out to my car to check in. In the meantime a truck pulled up and went inside the curbside pickup area and got his food right away. Finally a somebody came out to my car and I told her I had been waiting for a while and was not happy about the lack of service. She made a bunch of excuses and went to check on my food order. On the way back she stopped first to wait on another truck who had just pulled up. At this point I waited almost 30 minutes past when the order should have been ready. My food was cold so it had just been sitting around. When you pay over $20 for a chicken breast, small salad and a tablespoon of sautéed spinach you expect better service.

We decided to go to the Fullerton location in Fullerton, Maryland. The wait was extremely long for a restaurant that had very few customers. It was explained that there was a lack of servers. After being seated the service was horrible. The food was only lukewarm. When we were ready to leave and asked for a box only one was brought. We had to ask 2 additional times for another. Additionally, staff take your credit card to some unknown location to scan it for payment. In my opinion this is not a good practice. It may only be a coincidence but following this horrible experience my card did have an unauthorized card which the bank recognized and contact me about! This was an anniversary dinner and it had been quite some time since we had been here....it will be quite some time before we go again!

I recently went to the first Carrabba's in Canada in Moncton, New Brunswick. What a disappointment. The pasta was overcooked, clumpy and hard. It must have been in the warmer most of the day. Prices are also not good. There's a Romano's in Moncton and Carrabba's just does not compare in terms of quality and price. I will not be going back and neither will my immediate family.

I came to order my food on the car side carry out and it took them 15 to 30minutes for someone to come out to order the food and I see all these other people ordering there food but no one came out to order my food

I had an UberEats delivery on 9-14-19 from the Dunwoody, GA, Carrabba's restaurant. EVERY portion of EVERY item that I ordered was EXTREMELY small. I have been an Uber and UberEats customer for some time, and this is the worst order that I have EVER had!!! UberEats would NOT issue me a refund, and Sean, the Managing Partner at Carrabba's, would only offer me a 20% discount on my next order, which to a very loyal customer since the early 80's, is very unconscionable. I feel the same towards Uber and UberEats. I will not order from UberEats EVER again, nor use Uber because of this! I will use Lyft and other services from now on! I am DONE with Carrabba's as well!