CARPLAY2air.comReviews of carplay2air.com

Bought carplay2air. It was more work to try and use than just plugging my phone in. I said I wanted to return it. They said there would be a $25 restocking fee plus I would have to take it to the post office and pay the freight to ship it all the way to China! I had no idea I was buying directly from a company in China! Don’t ever buy anything from this company.

Really poor experience. Upgraded the firmware and even though it said "Upgrade successful" it completely stopped working. It bricked itself! I made huge efforts to fault-find for them, asked for videos and pointless questions which have no effect on it working or not! But no, it is broken! The return process is then TERRIBLE - After all the effort I went to for them to fault find, I am asked to submit lower value for customs but they won't cover loss of return so expect it posted to China insured! I explained to them they cannot ask for a fraudulent low customs declaration value if they then need me to insure it for full amount! That is madness!!! No other company expects expensive return to China insured very expensive postage which is a high percentage of the buy price! Every other return I have ever done is either collected by Company or you send back not insured and simply proof of postage is enough! They won't even post a replacement until unit received, again the proof of postage is not enough so expect weeks without it! Overall a horrible experience and I would not recommend this adapter to anyone purely based on their horrible return policies!

The overall experience is frustrating! I have ordered it on november the 25th 2021. It’s mid January 2022 and the device is still in the “ready for shipment” state somwhere in China. Parcel tracking is a bad joke I’m wondering how come almost 7000 reviews on carolay2air.com are ALL 5 star? The answer is simple… you cannot submit comments or reviews on their site. The “Submit” button simply doesn’t work All those “happy people” are probably bots

I previously wrote a review stating that I had bought and paid for my unit November 27th and it hadn’t arrived. At this time it still hasn’t arrived and the tracking information has been shambolic, to say the least. The last tracking information that I saw mentioned Post New Zealand in the text, even though I live in Ireland. I don’t know if I will ever get what I have paid for but, on the basis of my pre-delivery experience and other reviews- Avoid, Avoid, Avoid

Connects, disconnects, connects, disconnects, connects, disconnects. Waste of money.

Ordered this on 30th of November with promise of 7-10 days delivery, no parcel updates since 3rd of December. Today is 18th of December, regardless of several inquiries the responses are irregular and has not provided any new information in the past 6 days, I asked for a refund since they are not keeping their part of the bargain, no response for a day or two. This is where I started the credit card expense cancellation, since I since learned about their shady consumer practices. I have also selfdeclared their shady returns policy void as in my view the transaction is no longer valid because of their non fulfillment of the order. Please read through the comments on this site, I was not as fortunate when I ordered, to check the reviews. In their last e-mail (after the credit card expense cancellation) they are still declining refunds, which only backs the justification of the cancellation. They have no intention to treat their customer with any dignity or customer rights principles, your money is all they car for. Most likely just a rebranded Carlinkit, sold for double the price, from what I have learned online later on.

Hi. I ordered this product and it’s frankly a scam. I didn’t realize it was coming from china and I wasn’t provided tracking and no communication, after 3 weeks, I filed a claim for no arrival. It arrived so I dropped that claim. But then the product didn’t work. After 10 mins, it would cause the screen in my 2021 to glitch and reset. Using air play via wired connection never did this. I contacted them and they said they would only return it if I paid to ship it to China ($30-40) plus a $25 restocking fee. I only paid $99 so I would have practically paid to have nothing. I asked if they were willing to provide other options (ie partial refund) since it was defective product and they refused to help in anyway. They also will delete and block any negative review on their website or Facebook to pad their reviews. They deleted mine off both. AVOID AND SEEK ANOTHER OPTION.

Order at your own peril. If it works you're good but god help you if you need any after-sales service or support. I had a duplicate order due to a failed transaction and even contacting them 5 minutes after the order, they indicated they "couldn't" cancel it, despite it only shipping more than a day later. Can't, or wouldn't? The reality is they don't seem to care whether the product is good or whether you like it. Reviews on their website are faked or they are deleting negative reviews. Despite the one-sided negative reviews here, their website only shows positive reviews and a handful of 3-star reviews that aren't too negative. I posted a negative review after my experience and it has yet to appear.