Ms. Daryl W.
Ordered LVT flooring still waiting …
Ordered LVT floor That I was assured will be delivered in a few weeks. Here we are now going on six weeks no communication, no correspondence, no status. Nothing very disappointed. We had four more floors to do, but I will not be ordering my tile or carpet from you.
Response from Carpet Tile DepotOct 23, 2025
We sincerely apologize for the delay and lack of communication you experienced. Your order did ship out promptly, but unfortunately, the freight carrier (Estes) did not reach out when the material arrived at their terminal as scheduled. We completely understand your frustration and have already issued a full refund for the shipping fee you paid. We truly value your business and hope you’ll consider giving us another opportunity to serve you better in the future.
