Carpet Tile DepotReviews of carpettiledepot.com

Good quality but very high shipping charge.

the product was great and thankfully it worked out. I ended up purchasing the last of a product and because it was on clearance I couldn't get a sample to be sure. The salesperson didn't seem like he cared about my concern of purchasing something simply from the color of my computer monitor - I wasn't starting a new project but I was trying to replace pieces - meaning the exact color was critical to the success of my project.

You did not send one of my choices

Not really Carpet Depot's fault. Shipped Fed Ex on what appeared to be more than one truck. Tile showed up on different days.

There was no option to choose business delivery significantly increasing the shipping cost and timeline. We were originally told the items would arrive the 11th, now we are being told the 17th or 18th.

I ordered $439.68 worth of carpet. I was charged $151.18 shipping and handling but I had to pick it up. To actually have it delivered was an additional $100.00. So I spent $690.86 for $439.68 worth of carpet. there has has to be a better option out there and I will look for it the next time.

We liked the carpet but two of the five packages were wet when they arrived. The cardboard was soaked so I would suggest packaging needs improving.

We ordered our carpet tiles and the FlexLok tabs at same time. Our FlexLok tabs were lost. No one was very willing to work with us to locate them. Somehow they were separated from the carpet tiles. We finally requested a refund and went back on line to reorder the tabs. Need to work on your Customer service follow-up.