Carpet Tile DepotReviews of carpettiledepot.com

Although the customer support people were pleasant, I received the wrong color (after entering the correct information) for a very small order to finish a non-profit orgs project. It was a loss I personally absorbed. Yes the confirmation email listed “zone” but I thought that was the pattern and didn’t catch it. Carpet Depot said there was nothing they could do. I understand but still disappointing. Advice - call a rep and make sure you are getting the right product.

Expensive. Was ghosted by the first salesman, Dean, after several emails. Not a great experience over all.

Price was way higher than local McSwain. The pictures on site were misleading as to what color/style I was looking for and it took 4 samples to finally get right item.

I did not receive all that I ordered.

We were charged for a lift gate on the shipping portion of the bill. We called Carpet Tile Depot on 12/10 and spoke with Jeremy to request a credit since we had to take the boxes of tiles off the truck by hand. He stated he would bring it to the attention of the shipping manager and get back to us with a credit. As of 12/21 we have not heard back. We paid $390.31 for the shipping, which included the cost of a truck with a lift gate, therefore we would like a refund on the shipping cost. The carpet tiles are nice and just what we were looking for. We only had a problem with the delivery.

Only received 2 of the 3 samples requested.

Order 4 different samples that were supposed to be 24” squares and only received 3 of the samples and they were only 12” squares. You can not see the whole design if it’s just one corner. I was charged for all 4 at $4 each. Not satisfied with what I received at all. Too small of a sample size to determine pattern.

Disappointed. When I ordered samples, I thought I would actually get full-size tiles as a sample. But I received small squares instead.