Carpet Tile DepotReviews of carpettiledepot.com

Excellent product. I was happy with the samples that were sent..actual size and very helpful in making decision.

Very satisfied with the way everything turned out. Love the unbeatable prices! Shipping arrived quickly as well. Will be purchasing again :)

Delivery was very timely. Product quality was very good. Carpeted room looks great!

Everything went well. Good communication and easy ordering.

I wish I could give zero stars but it won't let me. Placed in order in mid to late May of some carpet tiles that were listed as in stock. Got tracking info a few days later but it was for FedEx which was odd since it was a big shipment and was supposed to be coming through liftgate. Saw later that the tracking had been canceled which I figured it was due to them putting the wrong info in but I never did get tracking info for liftgate. When I placed the order it had given me an estimated delivery time but I took it with a grain of salt since it was only a little more than a week after I placed the order. I waited about 2 weeks after ordering before reaching out and inquiring about the tracking info/order status. It took a few days before I heard anything back and was told that part of my order was in fact back ordered and they were going to try to put a rush on it. When asking how long the back order would be for it took a while before getting another response (another day or so) and was told I would get tracking info soon. Waited another week before reaching out again and saying that I needed tracking info or we were going to cancel our order. I was promised that a rush was put on it and I should have tracking by the end of the week. I told them if we didn't have it by the following Monday then we had to cancel because that was already past our deadline but we were going to try to make it being a week after we moved in work. Never received the tracking that Friday and called on Monday to cancel and we were assured it was going to be shipped out that day and we would have tracking by the end of business. End of day business came and went with still nothing so we called Tuesday to cancel and we're told the same exact thing and this time we said no. They said they would have to look into it to make sure that it hadn't already shipped and about an hour later I got a phone call confirming that it had not and that they were finally going to refund our money. Because of this our kids had to spend the first week in our first home camped in the living room (which is not as fun as you think it would be) instead of in their bedrooms. And then we had to pay a lot more than we had budgeted for to get carpet quickly installed because it was too late to order something else. And I want to add that I understand that there are shipping delays etc happening right now but I'm more upset about the customer service aspect of it. I was lied to repeatedly and should have had the sense to just cancel after the first email stating that the product was not actually in stock like the website had stated.

Quality is great! Shipping is relative expensive

The delivery was one shitshow like I’ve never seen in 30 years. The date I was told material would be shipped wasn’t even close.

Very bad customer service you can’t return nothing even if they have in there own policy you can with 30% restocking fee I never going to buy from this website again