ESHLEMAN, H.
Material good, installers very poor
I was very pleased with the purchase of carpet and floor tiles. The sales reps and Ken, who measured and checked the work were professional and courteous. The men who installed the floor tiles were very good. However, the carpet installers piled up my furniture and house plants on the deck and in the bathroom. (Pictures available) When my daughter questioned the items on the deck the installer told her I had said it was okay to put them out there. This is untrue. I was unaware they had done this until much later when I complained to them about the way they had stacked the furniture on top of each other and saw my houseplants wilting in the sun.. Just this week I found some gouges in my grandmother's secretary (circa 1935) which had been jammed into a bathroom. The damage was small but the manner in which the installers did their work and their attitude were very poor. However the lie about my giving permission to cram everything on the deck was unforgivable.
Response from Carpet One Floor & Home of San RamonSep 8, 2016
Thank you so much for your feedback. I am sorry to hear about your experience. When might you be available to speak with us so that we may resolve these issues? Thanks so much!

