Walker M.
Great service been using since eight…
Great service been using since eight year and i am very happy with it
We have been the Tri Valley's oldest and most trusted floor covering store, since 1971! We are an INDEPENDENT, LOCALLY OWNED and a FAMILY RUN business. Our membership to Carpet One Floor & Home is important to you, our customer, because we operate as a true "co-operative", and NOT a franchise. We offer unparalleled service with NON-COMMISSIONED sales professionals who will ask you the right questions and listen to your needs to ensure that you find the right product(s) for your specific project and budget.
Carpet One Floor & Home of San Ramon (carpetoneofsanramon.com) has 20 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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20 approved reviews, newest moderated first
Walker M.
Great service been using since eight year and i am very happy with it
Rashford M.
On account of mind blowing illustrations, your web look is much the same as obvious. Furthermore, your administrations aren't vastly improved, however I'll value your quick response to time.
BAME, A.
It was all good except 1 large seam that is very noticeable. We had them out twice to fix it, but still looks just as bad. We were told over time when it was stepped on more it would look better, but a year later it is still extremely noticeable every time we walk into the room.
Response from Carpet One Floor & Home of San RamonMay 4, 2017
Hi Amy, thank you so much for reaching out to us about this. We pride ourselves on providing the absolute best customer service and installation possible. Your project manager will be contacting you shortly to resolve the matter. Thank you again for letting us know.
ROTH, D.
We had our carpets and hardwood floors installed by COSR. From the moment I stepped foot in the doors I was assisted by someone. They keep my records on file so anyone in the store can assist at any time and any day. I like that! Super efficient. I got my flooring completed in no time. The quality of the materials in their store are exceptional. They carry top shelf product! Their installers are just as good. I would definitely recommend them.
Response from Carpet One Floor & Home of San RamonSep 21, 2016
Thank you so much for the kind review, Dawn. We strive to provide quality service, so it's great to hear that you enjoyed your experience. We certainly enjoyed working with you as well, and we look forward to working with you on your next project!
JOHNSON, BRUCE & D.
Excellent customer service during product selection and very experienced installers who accommodated our small requests and completed the job on time. Would highly recommend Carpet One!!
Response from Carpet One Floor & Home of San RamonSep 14, 2016
Bruce and Dene, we are happy to hear that you were satisfied all the way through installation! Thank you for the review, and we look forward to working with you again.
ESHLEMAN, H.
I was very pleased with the purchase of carpet and floor tiles. The sales reps and Ken, who measured and checked the work were professional and courteous. The men who installed the floor tiles were very good. However, the carpet installers piled up my furniture and house plants on the deck and in the bathroom. (Pictures available) When my daughter questioned the items on the deck the installer told her I had said it was okay to put them out there. This is untrue. I was unaware they had done this until much later when I complained to them about the way they had stacked the furniture on top of each other and saw my houseplants wilting in the sun.. Just this week I found some gouges in my grandmother's secretary (circa 1935) which had been jammed into a bathroom. The damage was small but the manner in which the installers did their work and their attitude were very poor. However the lie about my giving permission to cram everything on the deck was unforgivable.
Response from Carpet One Floor & Home of San RamonSep 8, 2016
Thank you so much for your feedback. I am sorry to hear about your experience. When might you be available to speak with us so that we may resolve these issues? Thanks so much!
ARANDA, ROGER & A.
So happy we went with Carpet One!
Response from Carpet One Floor & Home of San RamonSep 8, 2016
Thanks for the review, Roger and Anne. It's great to hear that you're happy with your experience!
DASIE, B.
I've had hardwood floors, carpet and tile installed. I've also purchased area rugs. Service is exceptional. Very helpful, on time.
Response from Carpet One Floor & Home of San RamonSep 8, 2016
Thank you for the review, Brenda. It's great to hear that you've trusted us with your hardwood floors, carpet, tile, and area rugs. We look forward to helping you on your next project!