JO AND ROD G.
timely
timely, convenient, excellent service
Response from Carpet One Floor & Home - IowaOct 23, 2017
Thank you, Jo & Rod - very happy to hear that!

Carpet One Floor & Home is your home design headquarters, with a huge selection of flooring, window coverings, and more! Visit any of our 4 family-owned locations in Urbandale, Ames, Carroll, and Spirit Lake. We have been serving Iowa homeowners since 1954, and our certified flooring design pros can help you from inspiration to installation. We partner with the best installation crews in the area to ensure your job is done right, and on time. We carry all the latest flooring styles and can help you with carpet, hardwood, luxury vinyl tile, luxury vinyl plank, ceramic tile, area rugs, and remnants. We also carry beautiful window coverings from Hunter Douglas, Graber and other top brands. Our huge Carroll flagship store also features a complete Kitchen & Bath Center with cabinets, countertops, sinks, tubs, showers, vanities, lighted mirrors and more! Our Carroll store's Serta Mattress Center offers iComfort, iComfort Hybrid, Perfect Sleeper mattresses, as well as adjustable bed frames, Malouf pillows, sheets, mattress covers and more. Our Carroll store also carries Organized Living Storage Systems for closets, pantries, and garages. You'll also find a variety of beautiful, energy-efficient electric fireplaces from Napoleon and Amantii. Contact us today for a free, no-obligation quote!
Carpet One Floor & Home - Iowa (carpetoneiowa.com) has 209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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JO AND ROD G.
timely, convenient, excellent service
Response from Carpet One Floor & Home - IowaOct 23, 2017
Thank you, Jo & Rod - very happy to hear that!
LYNN P.
I thought they did a terrific job on both the office, bedroom installation and later the entry, bathroom and hallway. I am very happy with the quality and the look that makes our downstairs looks up-to-date. I think it would've been nice if they would do a final clean up with a vacuum to pick up the larger chunks of carpet and fuzz.
Response from Carpet One Floor & Home - IowaOct 23, 2017
Thank you, Lynn! Very happy to hear everything looks nice and I appreciate you letting us know about the clean-up issue. Normally that is part of our process but it sounds like someone got in a hurry and skipped a step. I apologize for that and rest assured it is being addressed with all our install crews.
ALLISON B.
Carpet looked great when finished. Was not pleased with the cleanup or how they left lights on at my house when they left.
Response from Carpet One Floor & Home - IowaOct 23, 2017
Thanks, Allison! Glad the carpet looks good, but I certainly apologize for that carelessness. I appreciate you letting us know about this and we are working with our crews to prevent this from happening again.
THERESA D.
Everyone I worked with was very friendly and accommodating. I would shop at Carpet One again
Response from Carpet One Floor & Home - IowaOct 23, 2017
Thank you, Theresa - very happy to hear that!!
MIKE E.
They personalized our experience and went the extra mile to make sure we had the flooring that best for our needs and priorities. They even made an extra trip at our request between tearout and install for consulting on our older home special considerations. They answered our questions promptly.
Response from Carpet One Floor & Home - IowaOct 23, 2017
Thank you, Mike - that's great to hear!
JOE AND JOANN M.
Liz was amazing to work with! She answered all our questions, offered advice in picking flooring that works well with pets and stayed in touch regularly as we prepared to move and have the new floors installed. Installer was also awesome! He was friendly, asked questions to make sure he was doing what we wanted, offered recommendations for difficult areas, and the floors were spotless when he was finished, as was the working area. Everyone made this easy to decide and choose and work with!! Thank you Carpet One!!
Response from Carpet One Floor & Home - IowaOct 23, 2017
Thanks so much Joe & Joann! I'll pass your kind words on to Liz and the installer!
MATT S.
friendly and knowledgable sales people.
Response from Carpet One Floor & Home - IowaOct 23, 2017
Thanks, Matt!
SUE M.
Love our Carpet from Carpet One. Salesman Alex Hood was great to work and the installers did an excellent job. planning on using Carpet One for any other carpet we need.
Response from Carpet One Floor & Home - IowaOct 23, 2017
Thank you, Sue! Very happy to hear that and we will pass your kind words on to Alex!