Carpet One By HenryCarpet One By Henry has been a family-owned and operated flooring specialty store for over 40 years. Henry Scott opened the original Carpets by Henry store in Greensboro, North Carolina in 1976. Henry's reputation for expert installation and his personal guarantee of customer satisfaction has guided business growth. We currently offer floor & tile options in showrooms located in Greensboro and Winston-Salem, North Carolina.
Carpet One By Henry (carpetonebyhenry.com) has 279 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Excellent
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Showing 254 reviews with 5 stars · Clear filters
STRONG, K.
Excellent customer service.
Response from Carpet One By HenryOct 26, 2018
Thank you Kimberly for the kind words. Customer service is one of the things that we believe sets us apart from other flooring stores in our area. We try extremely hard to ensure that everything from the sale to the installation goes smoothly. Enjoy your new floor. The team at Carpet One By Henry
BRISTOW, R.
The service and quality were amazing and resulted in a very happy client.
Response from Carpet One By HenryOct 26, 2018
Ron ~ Thank you for taking time to review our company. Our owner, Henry Scott, built this business because of his passion to please his customers. That was over 40 years ago, and we still continue to build on his mantra. Thank you again. We appreciate your business. The team at Carpet One By Henry
CREDI, A.
Second time I've worked with them--excellent experience both times. The team ran into unexpected issues with my floor (unknown damage) and handled it brilliantly.
Response from Carpet One By HenryOct 19, 2018
Anne ~ Thank you so much for taking time out of your day to send us such great feedback. Unexpected issues are no fun for us either, however, we are glad that we have such great people in place that can help us through those. Henry Scott, our owner, started this business over 40 years ago and was always willing to go the extra mile for any of his customers. That is why we continue to offer a guarantee on all of our installations, still today. We hope you enjoy your new floors and we certainly appreciate your loyalty to our company. The team at Carpet One By Henry
BEARDSLEY, L.
I cannot say enough about the Carpett One Team. From Jeff Edwards patiently going over options for our family room to Kevin Ritter arranging delivery and to the guys who came to install - Charlie , Brian and Key. Everyone was helpful and professional. Charlie went out of his way to correct some minor buckling in the carpet and worked with my work schedule as soon as I called to inquire. There is no one better than Caroet One to assist with your Caroet needs.
Response from Carpet One By HenryOct 18, 2018
Lawrie ~ Thank you so much for such kind words. The Carpet One By Henry team is so fortunate to have folks like Jeff, Kevin and Charlie & his crew. Henry Scott our owner, built this business over 40 years ago based on his attention to detail and his passion to ensure all his customers had a great experience with his business. We continue to try extremely hard today to continue that reputation. We appreciate your business and we hope you enjoy your new floors.
MCKIERNAN, A.
They did an excellent job on my foyer stairs! I am very pleased.
Response from Carpet One By HenryOct 13, 2018
Anne ~ Thank you for getting our Saturday off to such a great start. We appreciate the 5-Star Review and we appreciate your business. We saw photos of the final installation and it looks stunning! We are so very pleased that you were happy with our installation. Henry Scott, our owner, built this company based on his attention to detail in his flooring installations. We try extremely hard today to uphold his reputation. Thank you again and enjoy your new rugs. The Team at Carpet One By Henry
CONLIN, F.
Awesome service by thomas and we love our new carpet so much it’s a great quality product and looks amazing!
Response from Carpet One By HenryOct 12, 2018
Faye ~ Thank you so very much for the 5-star review this morning. Henry Scott, our owner, started this business 42 years ago and built the business based on his quality installation. Today, we try so very hard to continue that legacy. We are so fortunate to have Thomas on our staff because he is a perfect example of an employee that honestly cares about his customers. His background in installation proves to be a tremendous asset to his customers as he can share his experiences and help explain things to you in easy terms. We appreciate your business. Take care and enjoy your new floor. The team at Carpet One By Henry
HARRELSON, T.
Excellent customer service from start to finish! The installers did an amazing job even with the large amount of furniture that had to be moved. Highly recommend!
Response from Carpet One By HenryOct 5, 2018
Tony ~ Thank you for starting our day with a 5-Star Review. Henry Scott, our owner, built this business on his excellent customer service and we continue today to strive for perfection. Thank you for your business and we hope you enjoy your new flooring. The team at Carpet One By Henry
ANDREW & K.
Great staff and prompt install with on point estimate.
Response from Carpet One By HenryOct 1, 2018
Andrew & Kelly ~ Thank you so much for the 5-star review. We try so very hard to keep our customers happy with both a quality installation as well as very knowledgeable sales staff. Our owner, Henry Scott, built this business 42 years ago using those same principles and it is very important that we continue his mantra today. We do appreciate your business and hope you enjoy your new flooring. The team at Carpet One By Henry