Carpet One By HenryCarpet One By Henry has been a family-owned and operated flooring specialty store for over 40 years. Henry Scott opened the original Carpets by Henry store in Greensboro, North Carolina in 1976. Henry's reputation for expert installation and his personal guarantee of customer satisfaction has guided business growth. We currently offer floor & tile options in showrooms located in Greensboro and Winston-Salem, North Carolina.
Carpet One By Henry (carpetonebyhenry.com) has 279 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Showing 254 reviews with 5 stars · Clear filters
julie H.
So pleased with this company. Very efficient. Reliable. Julie Holderness
Response from Carpet One By HenryDec 15, 2017
Julie ~ Thank you so much for the great review. Carpet One By Henry was built on quality installation with a special emphasis on the customer and their experience. Henry, our owner, will be thrilled to know that the legacy he started still lives on. Have a wonderful holiday. The Staff at Carpet One By Henry
Ray M.
Company was easy to work with and eager to please. Sales rep explained everything thoroughly and there were no surprises. Unfortunately, we had a burp with a quality issue from Karristan, but CBH bent over backwards to get it resolved quickly. Would definitely recommend and use them again in the future.
Response from Carpet One By HenryDec 6, 2017
Ray ~ Thank you for your feedback. I am really sorry to hear about the quality issue from our carpet manufacturer, but please know that our internal staff works extremely hard to navigate through those issues quickly so we can get them resolved. Henry Scott, our owner, built this business on quality and has always instilled "quality versus quantity" in our employees. He will be glad to hear that the "tradition" continues on today. We do appreciate your business and your willingness to use us again. The Staff at Carpet One By Henry
SPENCER
Darrin was great in helping us pick a good flooring for our kitchen yet he was not pushy at all and the guys laying the floor did a great job. They were even able to get ours done a week earlier than expected! We love it!
Response from Carpet One By HenryDec 3, 2017
Thanks Ms. Spencer for the 5-star review. Darin is very knowledgeable about flooring and does a great job with our customers. I will also be sure and let our Installation Manager know about your kind words for our Scheduler & the flooring crew. Henry Scott, our owner, built this business 42 years ago as a carpet installer. Today, he is adamant that we take care of our customers with quality service and installation. We do appreciate you taking time to review our company. Happy Holidays and Enjoy your new flooring. The Management Staff at Carpet One By Henry
RACHLIN, ANNETTE & R.
After shopping around, I always end up at Carpet One by Henry. They have the best selection, the best advice, the best service. The prices might be a little higher than some of the other places in Greensboro, but I trust them more and I’m willing to pay a little more for all of the above.
Response from Carpet One By HenryDec 1, 2017
Annette & Robert ~ I appreciate that you see "value" in our work. We pride ourselves in the expertise of our installation skills and in the high quality products/services offered. Our average installation team has been with us 19+ years and it is rare that we have complaints about them. Henry Scott, our owner, started this business over 42 years ago. The business was built based on quality installation and superior product offerings. We work hard today to continue our legacy within the community. We appreciate your business and your trust in our company. Happy Holidays ~ The Staff at Carpet One By Henry
SMITH, M.
They were great. They were so helpful in every aspect of the process, from picking the carpet, to ordering, to setting it up. When they delivered the carpet and set it up in the room they were great and moved everything around for us. Then when the room door would not open they worked with us to fix it (they cut some of the lining underneath the carpet). Thank you!
Response from Carpet One By HenryDec 1, 2017
McKenzie ~ We are so very glad to hear our folks were awesome ~ we think so too. Henry Scott, our owner, started this business over 42 years ago and has instilled "quality over quantity" in our staff. We try really hard to always go the extra mile to ensure our customers are completely satisfied. Thank you for your business and we hope you enjoy your new flooring. Happy Holidays The staff at Carpet One By Henry
Elizabeth B.
Thanks Carpet One for making our carpeting choice so easy! I'm useless at choosing colors, but the young lady who came out to take our order picked out just the right color in a heartbeat. Also the man who came out to measure the space said he had been working at measuring various building materials all his life, and I think he must surely be an expert. He took the measurements for our piece of carpet (not exactly square at all) and when it arrived all we had to do was lay it down, and it fit perfectly! And it looks gorgeous! Great service, on-time delivery and a reasonable price. Definitely recommend!
Response from Carpet One By HenryNov 30, 2017
Elizabeth ~ Thank you so much for the kind words. Our owner, Henry Scott, founded our business on quality work with a special emphasis on superior customer service. We try to instill that in all of our employees, so it is nice to hear customers talk about their positive experiences. We appreciate your time taken to comment on our service. Have a great holiday season and enjoy your new carpet. The Staff at Carpet One By Henry
MCPHERSON, D.
Great experience! Travis Haskins was very polite and knowledgeable. He took the time to show us multiple options after confirming exactly what our needs were. Together, we were able to find a virtually cat-proof carpet! We were able to load it up and take it home on the spot. They have a large selection of floor coverings - not just carpeting.
Response from Carpet One By HenryNov 27, 2017
Doris ~ Thank you so very much for the kind words. I will certainly make sure that Travis gets this feedback. You and your cat enjoy the new carpet. We look forward to serving you in the future. The Management Staff at Carpet One By Henry
Jeremy T.
Our salesman Travis worked with us the whole way, helping us find what fit our space and budget. Installation guys were great. We had the wrong stair nose sent and had a gentleman at my house with floor samples within the hour showing us other options (the one we ordered was unavailable). All in all great experience!
Response from Carpet One By HenryNov 8, 2017
Jeremy ~ Thank you for taking time out of our day to share your experience with us. Henry Scott, our owner, built this business on quality work and excellent customer service. Today, it is extremely important that we continue those key assets because that is what sets us apart in the flooring industry. I will pass along your comments and 5-star rating to Travis and Grady Scott, our Customer Service & Installation Manager. We do appreciate your business and hope do continue servicing you for all your flooring needs. The Management Team at Carpet One By Henry