Carpet Baggers Carpet One Floor & HomeReviews of carpetbaggerscarpetone.com

4.8103 reviews
Craftsman
3196 Marginal Road, Charleston, South Carolina

Carpet Baggers Carpet One Floor & Home

About Carpet Baggers Carpet One Floor & Home

Carpet Baggers- Your Charleston Carpet & Flooring Store! As part of the community since 1992, Carpet Baggers has been serving the Charleston, SC and surrounding areas with a simple philosophy. We care! We live here, we work here and we support our community. We want a relationship with you, not for just this time, but also the next time and the time after that.You won’t find any sales gimmicks or tricks at Carpet Baggers. It is simple to shop for the flooring you need.Not sure what is right for your lifestyle and decor? No problem. Our sales staff has over 200 years combined floorcovering experience. We pride ourselves in continuing our education: from design seminars, product training, installation techniques…to the latest innovations, we are constantly looking for ways to serve you!

Carpet Baggers Carpet One Floor & Home (carpetbaggerscarpetone.com) has 103 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: carpetbaggerscarpetone.com
Website: carpetbaggerscarpetone.com
Category: Craftsman
Location: Charleston, South Carolina
Listed on Five Star Index: 2026

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Replies: The company replied to 50% of reviews.
Latest: Most recent review: September 2022.
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About Carpet Baggers Carpet One Floor & Home

Carpet Baggers Carpet One Floor & Home (carpetbaggerscarpetone.com) has 103 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: carpetbaggerscarpetone.com
Website: carpetbaggerscarpetone.com
Category: Craftsman
Location: Charleston, South Carolina
Listed on Five Star Index: 2026

Cat R.

Apr 3, 2018

You all are great at selling and the…

You all are great at selling and the installer was very knowledgeable and experienced. It's the MOST important part of the experience though in which Carpetbaggers fails. COMMUNICATION. Thinking it's okay to not communicate with customers about when work is going to be accomplished, how long it will take, and to tell us that you're doing us a favor by installing the work days after it was scheduled, obviously means the work is not being correctly managed/scheduled on the administrative side. For me to have to be calling time after time to find out when someone is coming to my house is an unacceptable way to do business and you should have some kind of performance/process review to mange this better. It's great that you're busy with lots of orders, but how you treat me, is about ME, the customer paying. So you won't be getting repeat business from us.

Response from Carpet Baggers Carpet One Floor & HomeApr 3, 2018

Dear Mrs Russo, i am Dean Kelly-the founder and President of Carpet Baggers Carpet One. I just got your review, and have checked into the background, (from our perspective), regarding your job. Sadly, i am going to have to agree with your review. WE FAILED YOU! For that i am very sorry!! There were some circumstances on your job that were not cut and dry, or an easy installation. However, things do come up in construction. Things are not always what you think they are, or what you were told they would be. BUT when things don't go as they should YOU MUST COMMUNICATE that with your customer and WE FAILED HORRIBLY WITH OUR COMMUNICATION WITH YOU!! BEING BUSY, OR HAVING ISSUES WITH CONSTRUCTION ITEMS IS NO EXCUSE!!! THOSE THINGS HAPPEN, IT"S HOW YOU HANDLE THOSE THINGS AND HOW YOU COMMUNICATE that makes for a Pleasant, or Unpleasant Experience. I truly wish that every single job we did went 100% Perfect without any issue! I totally get that you don't care if we make the majority happy because we didn't make you happy. Again, for that, i am sorry! This is humbling, and this will be shared with the entire company in hopes of making us all better. Thank you for your comments!