Car Part KingsReviews of carpartkings.com

Stoptech Disc Brake Pad, Caliper and Rotor Kit 83.838.6700.52 $ 2630.- Payed with paypal April 28. Delivery June 06, 2 weeks to late. Product testing at the German customs - wrong parts. Denied acceptance, return to sender. Arrived in July 2, 2014, 11:45 am, HEMPSTEAD, NY 11550. To date, no Feddback of carpartkings. I fear for my money Here is the copy of my last mail via eBay. Hello carpartkings, for me are $ 2630 a lot of money. For this reason I have already visited a lawyer, and I can inform you that all the documents have been checked. He advised me to grant you a final limit: Please confirm up to July 09 the binding delivery date for the Big Brake Kit. If you can not give me a binding delivery day, send me the money back up to July 09 with paypal. If you do not meet this deadline, I am forced to take legal action. Furthermore, I reserve the right to inform eBay, to write a proper assessment like - $ 2630 payed April 28, after 11 weeks no parts, no money back, no feedback: Time for lawyer - and to publish this process in certain european and US car forums. This situation has caused solely your company, and it seems for me that the satisfaction of your customers has no significance for you. Your mails are all signed with William M. Still, I think that I was talking to different people. Perhaps this has caused some problems too. I buy for more than 10 years car parts in the USA, but something like this I have never experienced. For example, Extreme Psi or vivdracing have always informed me if it gave delivery problems. Your company had done nothing. You work with USPS. This logistics company for the global shipping completely unsuitable. The delivery time of 14 days to Germany and 19 days for the return speak for themselves. That's like 30 years ago. With the standard shipping from UPS it lasts only a few days and is not expensive.

Things seems to be OK, I'm waiting for my package. Would give a 4 or 5 stars rating if I get it. They make killer deals in any case, unbeatable on Stoptech prices !

I ordered a fuel pump assembly that was almost half the price of another popular auto parts store (exact same unit) and it arrived the next day. You can't ask for much better service than that!

I am delighted, very quickly

Ordered Universal Air Conditioner A/C Hose Assembly HA 10357C from them online after some research to verify it was the part that I needed specifically for my car. Then I researched prices and retailers and CPK won out. The price was right, ordering was easy, and shipping was fast but I didn't get the full part. I only got half of it: the half without the high-side port. I was expecting the whole part as advertised in the pic and had no idea it could possibly come as shipped. I called to let them know and the first order of biz was to find out if the other half was simply a mistake made in shipping and left out. Turns out the part, from Universal Air Conditioner Inc (uacparts.com), only ever ships without the half with the high-side port. Theirs and CPK's website listings show the same pic as a whole unit. Even after this discovery, both of their sites still list the product as a whole unit so customers who order these types of parts are continuing to get their time wasted from false advertising. It took several phone calls to resolve the issue of it being the wrong part, getting a replacement part (which they didn't have), having a shipping label sent to me so I could return it to them (on their dime), and getting a refund. I understand mistakes are made and my situation was fully resolved but nothing happened automatically. I had to make it all happen. Plus they're still falsely advertising the wrong parts in some of the stock pics that they use from their suppliers (other people selling the same part are doing the same thing so be careful with UAC). That's where I have the real issue because I'll bet I'm not the first one to order and not get what I paid for. Because the parts aren't that expensive and it takes some effort to resolve the situation, people likely give up and take the hit. It shouldn't be that way. CPK needs to have more honesty in their pics and if that means getting together with their suppliers to do so or dropping the bad ones who won't comply, then they should do that instead of wasting customer's time. A lot of my time was wasted with this problem and I couldn't just fix my car right away. Since they didn't have the proper part either way, I had to get it someplace else. It cost more but I got exactly what I needed: the whole part. And this time I made sure to order it from someone who provided a pic of the real part, not a stock pic. That's where you should be careful when ordering from CPK. If you're sure you want to order from them, call them ahead of time if you have to to make sure the part you order is the part as shown.

I am strongly disappointed by your customer support. Tomorrow I'll get in contact with manager on the issue. Meanwhile I require this company to send me a copy of my waybill with tracking number to forward the package on my own. It is really not THAT hard and I am surprised customer support can't do that.

Again you guys amaze me, I will be using you's more. Thank You Regards Vern

I love their product and service!