Car Part KingsReviews of carpartkings.com

Ordered Universal Air Conditioner A/C Hose Assembly HA 10357C from them online after some research to verify it was the part that I needed specifically for my car. Then I researched prices and retailers and CPK won out. The price was right, ordering was easy, and shipping was fast but I didn't get the full part. I only got half of it: the half without the high-side port. I was expecting the whole part as advertised in the pic and had no idea it could possibly come as shipped. I called to let them know and the first order of biz was to find out if the other half was simply a mistake made in shipping and left out. Turns out the part, from Universal Air Conditioner Inc (uacparts.com), only ever ships without the half with the high-side port. Theirs and CPK's website listings show the same pic as a whole unit. Even after this discovery, both of their sites still list the product as a whole unit so customers who order these types of parts are continuing to get their time wasted from false advertising. It took several phone calls to resolve the issue of it being the wrong part, getting a replacement part (which they didn't have), having a shipping label sent to me so I could return it to them (on their dime), and getting a refund. I understand mistakes are made and my situation was fully resolved but nothing happened automatically. I had to make it all happen. Plus they're still falsely advertising the wrong parts in some of the stock pics that they use from their suppliers (other people selling the same part are doing the same thing so be careful with UAC). That's where I have the real issue because I'll bet I'm not the first one to order and not get what I paid for. Because the parts aren't that expensive and it takes some effort to resolve the situation, people likely give up and take the hit. It shouldn't be that way. CPK needs to have more honesty in their pics and if that means getting together with their suppliers to do so or dropping the bad ones who won't comply, then they should do that instead of wasting customer's time. A lot of my time was wasted with this problem and I couldn't just fix my car right away. Since they didn't have the proper part either way, I had to get it someplace else. It cost more but I got exactly what I needed: the whole part. And this time I made sure to order it from someone who provided a pic of the real part, not a stock pic. That's where you should be careful when ordering from CPK. If you're sure you want to order from them, call them ahead of time if you have to to make sure the part you order is the part as shown.

When I received my order, one part was for a different vehicle and the other should have come in a box of 10 but was a single item. I called customer service who informed me the wrong part I received was due to their error, they had the wrong part number on the website. The single item, light bulb, should have come in a box of 10 but only one is provided as that is how they receive it. The cost for this single bulb to purchase from car part kings is 4 times more than the dealer. If it were sent as 10 for that price then it would be priced correctly. I returned both these items and was told the replacement part for the wrong item would be sent immediately. The bulb they could keep since I can get cheaper from the dealer. 3 weeks later I still have not received the replacement part. I called today and was told the shipping label had been printed but the part was never sent. Very disappointed with this level of service.

Just because the tiny little item I bought cost a lot , doesn't mean I should have paid a fortune to have it shipped. What is up with that??

Received the hayden fan clutch for my 61 vette quickly. The bushing for the water pump snout was missing. Salesman sent one very quickly. The bushing fit the clutch fine but the id was too small for the water pump snout. I put on a flex fan and am selling the Hayden at a swap meet this weekend. Maybe I can get half of my money back.

Orders CV axles off website the figment stated that the axle was for a6 2.7 awd automatic/ standard i received them they were wrong.been going on 3weeks still no word on crediting my account so I can get the right ones

I never received the product I ordered. I have tried several times to get someone at Car Part Kings but without success. Every email and a voice message has not been returned. It has been 12 days since I ordered the brake caliper. It is sitting in a USPS facility in Maryland since March 5th. I have not had any good grievance resolution responses from this vendor. I hope to hear very soon after this. Call me direct at 518-222-8713. Thanks,

I attempted to purchace a pair of brake drums on line... The 1st reply I recieved stated that the did not sell drums for my vehicle. I emailed back that they must be mistaken or the listing for the part was in error, and asked them to check again. In the second email I also asked about shipping costs... Their reply made no sence, so I called. The person on the other end wasn't much help in the way of answering my shipping questions, but we were able to reach an understanding as to the parts I needed. Parts arrived late yesterday, I have yet to check them. Hope they're right... I ordered through Car Part Kings because I was having trouble finding what I needed elsewhere. I only had one other option and their price was conciderably higher. If this had not been the case, I would not have made the purchase. Until I can actually opened the package and confirmed the parts are correct, I will remain uneasy about my decision to buy.

When the package arrived it had obviously been subjected to water. The outer labels /customs declaration were stuck together and had been wet, and the inner boxes were disintegrating due to dampness. Being as the boxes contained brake hoses it is possible they have been contaminated and I am unsure if they can be used.