Car Part KingsReviews of carpartkings.com

Got the right parts fast and cheap - the way I like it! Will order again.

I ordered (1) Walker Exhaust Standard EPA Catalytic Converter #15635. However, I received a completely different catalytic converter not ordered. I also ordered (2) Walker Exhaust Exhaust Pipe Flange Gaskets #31369. Again, I received completely different items not ordered. Car Part Kings states on their website, " International orders are not eligible for return or exchange, unless in the case of manufacturer defect or Car Part Kings error." Obviously, Car Part Kings made an error in sending the wrong parts to me and must exchange the items. Car Part Kings website also states, "Return Shipping-Unless the return is due to manufacturer defect or Car Part Kings error, the customer is responsible for return shipping costs." Again, the error was made by Car Part Kings and they are responsible for the costs of return shipping. Car Part Kings must pay the shipping costs for the correct items ordered to be shipped to me. Car Part Kings must also pay import taxes, duties and V.A.T. for the correct items to be shipped to me. I called Car Part Kings customer service and explained that I received the wrong items. I spoke to the same customer service person on two occasions on two different days. The first day, July 31, 2013, the c/s person told me after speaking to his "supervisor" that Car Part Kings could pay $30 towards the return shipping costs. I said this was completely unacceptable as the error was made by Car Part Kings and I am not responsible for paying anything towards the return shipping costs. I read the Return Policy on Car Part Kings website to the c/s person and told him his "solution" was going against his own Return Policy. The c/s person then said he could possibly just send the correct items ordered. However, the c/s person said he needed to wait until the next day to know if this was possible. The c/s person also told me he needed to speak to his supervisor again. I asked to speak to the c/s person's supervisor. However, I was given the run around and told he was not available. I called c/s person the next day on August 1, 2013. The c/s person said he spoke to his "supervisor" in the morning who said he could only offer $30 towards the return shipping. I said this was not acceptable and asked to speak to this so called supervisor. The c/s person said the supervisor was the owner of the company and was not available(again). I asked the c/s person to speak to another supervisor or manager. To my surprise, c/s person then said he was a supervisor!(?). At this point, I realized I was not getting anywhere and told c/s I would be contacting the Better Business Bureau. Furthermore, the incorrect items that I received are valued $15 less than the items I paid for. (complaint filed with Better Business Bureau, August 1, 2013)

Thanks for the great service and help over the phone. Calling was easy and stress free - salesguy knew exactly what I needed and picked out the ac compressor I needed to get my car cool again! Had it shipped to my local mechanic and he installed it in no time.

Bought them at my mechanics shop and had them shipped right to him! No issues fast shipping exceptional quality. My brakes are spot on and will be lasting me a while with that 2yr warranty! Thank you Kings!

Ordered a set of pads and rotors for my 98 accord - fit perfect upgraded package for half the price.. guys are awesome will def order again soon! Esp w/ my CPK cash

Did it again ! These guys are awesome - great customer service so friendly and knowledgeable, they are basically on speed dial now! ! Thanks again guys.

Ordered a set of KYB Shocks - great fit fast shipping low price. What more can you ask for? Even got a coupon for 10% off second order. Will be using them again for sure!!

Will definetely use them again - ordered a set of rotors and pads came in a day! Couldnt be happier!