Carolina HerreraThe House of Herrera is defined by the iconic style and effortless sophistication of its founder Carolina Herrera, launching Carolina Herrera New York in 1981. Carolina Herrera New York is our luxury fashion and beauty house renowned for its fashion-forward collections and world-class couture atelier.Encompassing fragrances and a newly launched, fully customizable makeup collection, Carolina Herrera Fragrances reflects the effortless sophistication and iconic style of founder Carolina Herrera.
Carolina Herrera (carolinaherrera.com) has 837 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Claudio Augusto Tadeu de C.
Ter contato direto com todo o suporte e atenção . Obrigado Vanessa 😊
Response from Carolina HerreraAug 31, 2023
Prezado Claudio, Agradecemos a sua avaliação ao nosso serviço ao consumidor, sua opinião é muito importante para nós! Iremos compartilhar com a Vanessa o seu feedback. Atendimento ao Consumidor Carolina Herrera.
Alana
Atendimento perfeito, simplesmente nunca tive tanta atenção e realmente fui atendida minuciosamente por uma empresa como fui com a equipe do pós venda. Agradeço principalmente à Vanessa F que coincidentemente sanou todas as minhas dúvidas e me ajudou muito com relação a minha compra. Experiência infinitamente melhor do que comprar os produtos por outros meios e outros sites. Recomendo!
Response from Carolina HerreraAug 31, 2023
Prezada Alana, Muito obrigada por dedicar o seu tempo para deixar a sua valiosa opinião, ficaremos felizes em compartilhar esse comentário com a Vanessa! Ficamos contentes em saber que você está satisfeito com a atenção e o atendimento do nosso time. A satisfação do cliente é a nossa principal prioridade. Esperamos recebê-la novamente em breve! Atendimento ao Consumidor Carolina Herrera
MS G.
Sara A. was amazing, great customer service. I really wanted to try a couple of new perfumes and had all my bag ready for check out but couldn't find the fragrances listed so she went into my account and found them for me. She explained how the personalized lipstick service worked and gave me recommendations based on that. Thank you !
Response from Carolina HerreraJul 28, 2023
Dear MS Gonzalez, We thank you for taking the time to leave such wonderful feedback! We are delighted to read, that you really appreciated the support Sara offered you to find the perfumes you were looking for, as well as her advices on our Carolina Herrera Beauty products. If you need any assistance or further information regarding our products in the future, please do not hesitate to contact us again. It will be a pleasure for us to welcoming you again to our Carolina Herrera online store! Your Carolina Herrera Team
Lacole R.
Nerissa was so helpful helping me with a issue on a lipstick I ordered the response was quick!
Response from Carolina HerreraJul 28, 2023
Dear Lacole, Thank you very much for taking the time to provide us with this positive feedback! We are so glad to hear that Nerissa was so helpful and able to resolve your query so efficiently. Please, do not hesitate to contact us again whether you need any further help or information on our products. We look forward to welcoming you again to our Carolina Herrera online shop! Your Carolina Herrera Team
Ricardo S.
excelente atendimento,pessoal muito atencioso e disposto a resolver e tira as nossas duvidas
Response from Carolina HerreraJul 28, 2023
Prezado Ricardo, Muito obrigada por dedicar o seu tempo para deixar a sua valiosa opinião. Ficamos felizes por estar satisfeito com o nosso serviço. A satisfação do cliente é a nossa principal prioridade. Esperamos recebê-lo novamente em breve! Atenciosamente, Atendimento ao Consumidor Carolina Herrera
Ygor Augusto Martins S.
Perfeito, e pós venda super atencioso e prático! Grato a toda equipe.
Response from Carolina HerreraJul 28, 2023
Olá Ygor, Agradecemos a sua avaliação! Ficamos felizes por estar satisfeito com o nosso serviço. Nossa equipe sempre se esforça para garantir que nossos clientes recebam o melhor serviço possível que merecem. Caso necessite de ajuda ou tenha mais dúvidas, no futuro, não hesite em nos contatar novamente! Esperamos vê-lo em breve! Atendimento ao Consumidor Carolina Herrera.
CLARY L.
I had a very difficult time trying to purchase something from the Carolina Herrera website but when I contacted customer service NERISSA was AMAZING every step of the way. She kept me informed and maintained contact with me even after my order was received. I wish everyone was like this with customers. She really is the best of the best!!!
Response from Carolina HerreraJul 28, 2023
Dear Clary, Thank you very much for taking the time to leave us a very positive review! We are so happy that Nerissa was able to assist you and kept you informed, while she was following the progress until the resolution of your issue. In the future, if we can assist you with anything, please, do not hesitate to contact us again. We look forward to welcoming you back to Carolina Herrera, very soon! Your Carolina Herrera Team
Suzannah J.
Absolutely brilliant customer service by Daisy S! When I made a mistake on my order she had it rectified within hours. I just wish more companies could be this efficient and polite. Thank you Daisy.
Response from Carolina HerreraJul 28, 2023
Dear Suzannah, Thank you very much for taking the time to leave us, such a lovely review! We are glad to hear that Daisy was able to assist you and resolve your issue in a brief space of time! Our priority is making sure our customers receive the best support. If you need any further help in the future, please do not hesitate to contact our Consumer Service Team! We look forward to welcoming you again, very soon! Your Carolina Herrera Team
