Carolina Herrera Reviews | Read Customer Reviews of carolinaherrera.com

Carolina Herrera Reviews | Read Customer Reviews of carolinaherrera.com

Carolina Herrera reviews

Showing 721 reviews with 5 stars · Clear filters

Lara Alvarez B.
Dec 29, 2023
Compra online/pedido fantasma
Agradecer a Daisy su atención, eficacia y rápidez en solucionar el problema. Rectificamos la valoración dada en un primer momento. "Decepcionada con el servicio de atención al cliente por un error en el proceso de pago de la propia página web. Incapacidad para solucionarlo, respuestas vagas y dilatación en el tiempo. Seguimos con el problema 4 días después"
Response from Carolina HerreraJan 2, 2024
Estimada Lara, Esperamos que se encuentre bien. Gracias por tomarse su tiempo para compartir estos comentarios con nosotros. Por favor, acepte nuestras más sinceras disculpas por las molestias y la decepción causadas. Nuestro principal objetivo es proporcionar una experiencia online que supere tus expectativas, y tomamos estos motivos con total seriedad. Por ello, le hemos contactado para solucionar su problema. Agradecemos su paciencia mientras trabajamos en ello. Su equipo de Carolina Herrera.
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Elena Felipe S.
Dec 20, 2023
Excelente atención al cliente
Pedí en CH y apareció un supuesto error al realizar el pedido. Llamé a atención al Cliente y la chica que me atendió, Andrea S, fue majísima; me resolvió mis dudas sobre el posible error (se había realizado correctamente alfinal) y me confirmó que estaba todo correcto; además prometió hacer un seguimiento a traves de correo para quedarme mas tranquila e ir avisándome sobre la resolución del pedido y así fue. Encantada con la compra,y con la atención.
Response from Carolina HerreraDec 27, 2023
Estimada Elena, Estamos muy agradecidos por el tiempo que se ha tomado para dejarnos estos comentarios tan encantadores. Estaremos encantados de compartirlos con nuestro equipo de Carolina Herrera, ¡y especialmente con Andrea! Estamos orgullosos de ver que nuestros embajadores siempre van más allá para garantizar que nuestros valiosos clientes reciban el servicio de excelencia que se merecen, que es nuestra máxima prioridad. Si necesita más ayuda, no dude en contactar con nosotros de nuevo. Su equipo de Carolina Herrera.
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cedric ulrich D.
Dec 19, 2023
Une expérience vraiment inoubliable…
Une expérience vraiment inoubliable avec une commerciale génial vraiment j’ai rarement vue un service client aussi rapide efficace et et aussi adorable je commanderais chez eux les yeux fermés à l’avenir. Un grand merci à Mme Audrey D. qui à été vraiment d’une gentillesse exceptionnelle…
Response from Carolina HerreraDec 27, 2023
Cher Cédric, Nous vous remercions d'avoir pris le temps de nous laisser ce commentaire si plaisant. Nous sommes ravis d'apprendre que votre expérience a été aussi exceptionnelle. Nous sommes impatients de vous accueillir à nouveau pour vos futures commandes. A très bientôt sur notre site Carolina Herrera.com ! Votre Équipe Carolina Herrera
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Mandy W.
Dec 19, 2023
I have purchased 3 times now online and…
I have purchased 3 times now online and the service, products and delivery times have been fantastic. I especially like to thank Izadora S .. she has been a fabulous member of customer service and has helped me with a couple of questions. I will be ordering again .. the products are stunning 😊
Response from Carolina HerreraDec 27, 2023
Dear Mandy, Thank you very much for taking the time to leave Izadora, such fantastic feedback! We are delighted to read that you have appreciated our outstanding support as much as our luxurious products, and that we have been able to answer all your questions and expectations! Please, so not hesitate to contact us again for advice on our beauty products. We look forward to the next time we will welcome you to Carolina Herrera. Your Carolina Herrera Team
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Simi
Dec 16, 2023
Entreprise réactive dès que l’on…
Entreprise réactive dès que l’on rencontre un problème. Très professionnel. Merci !
Response from Carolina HerreraDec 27, 2023
Cher Simi, Nous sommes sincèrement ravis de lire votre commentaire élogieux. Nous sommes toujours là pour vous aider rapidement avec tout problème que vous pourriez rencontrer. Merci de nous faire confiance et de reconnaître notre engagement envers nos clients. A très bientôt sur notre site Carolina Herrera.com ! Votre Équipe Carolina Herrera
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SKM
Dec 16, 2023
Excellent customer service
Had an issue with a product but the team of Carolina Herrera really looked after me. Christine B & Nerissa are very fast in responses and gave me excellent customer service. Thank you for keeping my faith in your brand. 🙏❤️👏👏
Response from Carolina HerreraDec 27, 2023
Good evening, Thank you very much for taking the time to leaving us such fantastic review! We are very sorry for the problem you have encountered, but also delighted to read that Christine & Nerissa were able to solve your problem efficiently et promptly! It is so rewarding to know that we have been able to turn around your experience with Carolina Herrera, and we hope that you will continue to shop with us in the future! We look forward to welcoming you again! Your Carolina Herrera Team
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Rebeca N.
Dec 12, 2023
Minha experiência com a loja foi muito boa.
Minha experiência com a loja foi maravilhosa! Eu fiz minha primeira compra no site oficial da Carolina Herrera e no dia da compra, houve um erro porque o site estava travando, mas eu entrei em contato por e-mail e também falei com uma atendente pelo chat do site e fui muito bem atendida. A Heloisa I. (atendente) foi super educada e muito prestativa, ela tentou de tudo para encaminhar minha solicitação e resolver o problema. Graças à eficiência e ao ótimo atendimento, tudo correu bem e meu problema foi resolvido. Estou muito feliz com a resolução da minha solicitação e com certeza farei outras compras no site.
Response from Carolina HerreraDec 27, 2023
Prezada Rebeca, Ficamos muito felizes em saber que você está satisfeita com a sua compra e que teve uma ótima experiência com a Heloisa. A opinião dos clientes é muito importante para nós, obrigado por partilhar a sua experiência. Esperemos que você continue desfrutando do seu perfume e tenha mais experiências positivas no futuro. Agradecemos por escolher Carolina Herrera e estamos à disposição sempre que precisar. Atenciosamente Atendimento ao Consumidor Carolina Herrera.
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Marjorie M.
Dec 12, 2023
I received excellent service from Ricardo P.…
I received excellent service from from Ricardo P., in customer service, who went above and beyond to secure my faith in online shopping. My purchase was absolutely beautiful. Unfortunately, it did not work for me. Sadly, I had to return the item. Ricardo P., graciously guided me through the return process. His kind thoughtful professionalism is a reflection of this superior House of Fashion. Thank you Carolina Herrera. Thank you Ricardo P. and Team.
Response from Carolina HerreraDec 20, 2023
Dear Marjorie, Thank you so much for taking the time to share your beautiful feedback with us! We are very sorry that you have decided to return your item, but also delighted to read that Ricardo managed to take you through the returns process, and made it very easy for you to follow. Our Team always strives to go above and beyond to ensure our customers receive the best possible service they can. Customer satisfaction is our top priority and we are thrilled that you enjoyed your overall experience! If you need any further assistance or information, please do not hesitate to contact us, we will always be happy to help! We look forward to welcoming you again, very soon! Your Carolina Herrera Team
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