Carolina HerreraReviews of carolinaherrera.com

Empresa que paga una miseria a sus trabajadores (lo sé en primera persona) y que emprende pleitos con personas dignas que se dedican a causas nobles como la esterilización de animales.

I placed an order for a perfume set and got the order delivered with the cologne leaking everywhere in the box basically when I received the perfume the bottle was empty from leaking and now company doesn’t want to give me refund I’m waiting for 2 weeks already for refund and still no answer

Where are my money Carolina Herrera. Don't buy from ch online. They are scammers. They don't refund money and don't respond to messages.

I have purchased multiple products from CH Carolina Herrera, and when it comes to warranty for their expensive products they don’t honor customers requests indicating its wear and tear, when I have clearly shown the quality of the purse is bad as color is coming off.(3000 purse ) I don’t recommend their products. Think twice before investing your money in their beautiful products, is not worth it.

He realizado un pedido hace más de 1 semana, intento contactar con ellos, más de 10 minutos a la espera y no son capaces de contestar cuando me han confirmado de la entrega en el día de hoy, una vergüenza en la tardanza , otra en el servicio de seguimiento

I have purchased pair of shoes in UAE online store on 27 of June .When i received my order size didn't fit me ,so i requested return right away. Up until today i haven't received my money! Every time i call them and follow up they come up with ridiculous excuses . On website it says that refund takes 14 days .Seems like its a lie. Would never expect such experience from this brand. Extremely disappointed.

Antes hacían bolsos de calidad eternos. Ahora son el triple de caros y no duran más de dos meses. En concreto, he comprado el bolso blasón. Un diseño espectacular de más de 1.000 euros. Por supuesto cuando gastas esa cantidad en un bolso esperas calidad y a la vez, lo cuidas como un hijo. Al tercer día de usarlo ( y no lo he usado más de dos horas) lo apoyo en una mesa y veo las esquinas decoloradas y desgastadas. Lo llevo a la tienda y la solución que les da la marca es que me lo tiñen y me lo devuelven. La tienda responde bien, diciendo que me lo cambian por otro pero de otro color porqie del marrón no hay. Estoy súper descontenta. Un bolso de más de 1.000 euros que no dura dos días y la marca-que promete 3 años de garantía-no responde. Esa es la realidad

Went to the Boca Raton store and purchased a handbag for my girlfriend. The color she liked was not in stock, so the salesperson ordered to be shipped to the house. The wrong size bag was shipped. I returned to the Coral Gables store and the salesperson there ordered the correct bag, again to be shipped to my house. Bag arrived and when opening the box, it had none of the protective plastic and paper and the straps were just tossed in the handbag with no protection. Clearly a return from another customer that was reshipped. This bag also had what appeared to be scratches on the back. Unacceptable quality control for a 2000.00 handbag. Wasted more time and returned via UPS and am awaiting a refund. The salesperson in Coral Gables wanted to order yet another bag which I refused and countered with the suggestion that she order the bag without charging me to be shipped to her store and upon inspection, I will purchase. She declined which was a clear indication that they don't even trust that the bag will be problem free. That action said it all about this brand. Never again.