Carolina Herrera Reviews | Read Customer Reviews of carolinaherrera.com

Carolina Herrera Reviews | Read Customer Reviews of carolinaherrera.com

Carolina Herrera reviews

Showing 721 reviews with 5 stars · Clear filters

Jade M.
Nov 11, 2024
Chloe and Elly help me a lot!
Chloe C and Elly W help me a lot! They were both very helpful and kind and always kept me updated about my package🥰
Response from Carolina HerreraNov 13, 2024
Dear Jade, Thank you for taking the time to share your recent experience with us. We are thrilled to hear that our brand ambassadors, Elly and Chloe, went above and beyond to resolve your situation. Keeping our consumers updated is very important to us, and we’re glad to know Elly and Chloe made a positive difference in your shopping experience. We will be sure to share your kind words with them. Thank you again for choosing Carolina Herrera. We hope you enjoy your order and we look forward to serving you again soon. Your Carolina Herrera Team
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Gloria
Nov 7, 2024
Gone the extra mile to help
Item was not received and the customer services mainly Nicoletta & Adrian were very helpful in following up the issue. Nicoletta went the extra mile to follow up the non delivery situation. Very experienced customer services. Well done!
Response from Carolina HerreraNov 7, 2024
Dear Gloria Marin, We are thrilled to hear that our brand ambassadors, Nicoletta and Adrian, went above and beyond to resolve your situation. Our team is dedicated to providing exceptional service, ensuring that our customers receive the best experience possible. Your feedback is incredibly valuable to us, and we will be sure to share your kind words with Nicoletta and Adrian. Thank you once again for choosing Carolina Herrera. We hope you enjoy your order, and we look forward to serving you again soon! Your Carolina Herrera Team.
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Tracy H.
Oct 25, 2024
Helpful
I had been trying to sign into the website and order to purchase the Advent calendar, so I reached out to the customer service of Carolina Herrera's site. Chloe C look into the issue and gave me suggestions that helped me to facilitate the order. Thank you!
Response from Carolina HerreraOct 27, 2024
Dear Tracy, Thank you for taking the time to share your recent experience with us. We are truly happy to hear that our brand ambassador Chloe was able to help you navigate our Carolina Herrera website and place your order for the Advent calendar. It is such a special item, and we are delighted you chose to purchase it with us. At Carolina Herrera, we always do our best to ensure a seamless and enjoyable experience for every customer, so it’s wonderful to know that Chloe's suggestions helped facilitate your order. Thank you again for choosing Carolina Herrera. We hope you enjoy your order and we look forward to serving you again soon. Your Carolina Herrera Team
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Evelyne G.
Oct 25, 2024
Le service clients France
Le service clients France, est très réactif. Notamment Audrey D. qui apporte avec efficacité les réponses à vos questions. Qualité d'accueil et d'écoute, merci encore Audrey pour votre aide bienveillante. Service clients au top !! je recommande les yeux fermés.
Response from Carolina HerreraOct 25, 2024
Chère Evelyne, Nous vous remercions d'avoir pris le temps de partager votre expérience positive avec nous. Nous sommes ravis d'apprendre que notre ambassadrice de marque Audrey vous a offert un service à la hauteur de vos attentes. Sa gentillesse et son aide bienveillante reflètent l'engagement de Jean Paul Gaultier à fournir un service de qualité à chacun de nos clients. Nous ne manquerons pas de lui faire part de vos commentaires positifs. Nous sommes sûrs qu'elle sera très ravie. Nous espérons que votre prochaine expérience d'achat avec Carolina Herrera sera exceptionnelle. Merci encore pour votre confiance envers notre marque. Cordialement, Votre Équipe Carolina Herrera
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Eliezer
Oct 24, 2024
Il y a eu un oubli suite à ma commande
Il y a eu un oubli suite à ma commande Mon dossier a été pris en charge par Sylvie F et vraiment elle a été parfaite et très rapide pour le retour de ma réclamation Je lui donne 10/10 car vraiment elle a été au top Merci
Response from Carolina HerreraOct 25, 2024
Cher Monsieur Eliezer, Nous vous remercions d'avoir pris le temps de partager votre expérience positive avec nous. Nous sommes ravis d’apprendre que notre ambassadrice de marque Sylvie a pu répondre à vos attentes avec efficacité et professionnalisme. Votre satisfaction est notre priorité, et nous mettons tout en œuvre pour que chaque situation soit traitée avec soin et rapidité. Nous ne manquerons pas de lui faire part de vos commentaires positifs. Nous sommes sûrs qu'elle sera très ravie. Nous espérons que votre prochaine expérience d'achat avec Carolina Herrera sera exceptionnelle. Nous vous remercions encore pour votre confiance et espérons vous revoir très bientôt parmi nous. N’hésitez pas à nous contacter si vous avez la moindre question ou besoin d’assistance. Nous restons à votre entière disposition. Cordialement, Votre Équipe Carolina Herrera
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Clara P.
Oct 22, 2024
Gostei da experiência
Gostei da experiência, Elly me auxiliou com um problema e logo foi resolvido. Recomendo a todos. Empresa excelente
Response from Carolina HerreraOct 22, 2024
Prezada Clara, Agradecemos por compartilhar a sua experiência com o nosso suporte Carolina Herrera. Ficamos muito felizes em saber que você teve uma boa experiência e a Elly ajudou a resolver o seu problema. Estamos sempre aqui para ajudar e esperamos continuar a ser parte das suas experiências positivas. Atenciosamente, Atendimento ao Consumidor Carolina Herrera.
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Shai H.
Oct 18, 2024
After a long process rep
After a long process rep. Chloe C was a true professional. A+++++++++
Response from Carolina HerreraOct 18, 2024
Dear Shai Haro, Thank you for taking the time to share your positive feedback with us. We are happy to hear that our brand ambassador Chloe was able to provide you with the amazing service that Carolina Herrera is known for. Kindly know that your sincere compliments encourage us to continue delivering an exceptional service to all our consumers. Should you have any further questions or needs in the future, please don’t hesitate to reach out. We are always here to assist you and ensure that your future experiences with us are just as positive. Thank you once again for your trust and kind words. We look forward to serving you again soon. Your Carolina Herrera Team
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Christine
Oct 16, 2024
Good girl supreme
I am thrilled with the conversation I had with Adrian Rocchetto today! I learned that Good Girl Supreme is here to stay! I was so nervous that it was going to be discontinued! Adrian made sure I had nothing to worry about! Good girl supreme will forever be my signature perfume!
Response from Carolina HerreraOct 17, 2024
Dear Christine, Thank you for taking the time to share your recent experience with us. We are thrilled to hear that you love our Good Girl Supreme as much as we do. Your feedback is extremely valuable to us, and we are really happy to hear that Adrian was able to assist you promptly with your query. We will make sure to share your comments with him. Thank you again and we look forward to welcoming you soon. Your Carolina Herrera Team
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