Carolina Herrera Reviews | Read Customer Reviews of carolinaherrera.com

Carolina Herrera Reviews | Read Customer Reviews of carolinaherrera.com

Carolina Herrera reviews

Showing 721 reviews with 5 stars · Clear filters

mangotitan
Dec 10, 2024
Amazing customer support!
Nicoletta was very thoughtful and professional over the phone with me. She never sounded rushed and was very calm as she helped me with my questions. I felt so reassured by Nicoletta and her response to my questions, there wasn't a doubt in my mind that my issues would be taken care of promptly!
Response from Carolina HerreraDec 10, 2024
Dear Mangotitan, Thank you for taking the time to share your recent experience with us. We are delighted to hear that our brand ambassador Nicoletta was very helpful and made you feel confident during your interaction. We will be sure to share your experience with our Consumer Service Team, especially with Nicoletta, who will be thrilled to hear your feedback. Thank you again for choosing Carolina Herrera. We hope you enjoy your order and look forward to serving you again soon. Kind Regards, Your Carolina Herrera Team.
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sam
Dec 9, 2024
Angela L was very quick to reply and…
Angela L was very quick to reply and help sort out the mess my delivery guy did. Not bad.
Response from Carolina HerreraDec 9, 2024
Hello, It is with great pleasure that we have read your positive feedback, and we would like to thank you for taking the time to tell us about your satisfaction and the personal mentioning of Angela. She will be delighted to read your comments. Your compliments reinforce us in our daily effort to offer the best to our customers. Kind Regards, Your Carolina Herrera Team
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Maria D.
Dec 5, 2024
I had an issue with ordering the wrong size ordered
I had an issue with ordering the wrong size and Chloe was so professional and helpful throughout the process from delivery to return guidance and responding emails quickly. I appreciate the customer service.
Response from Carolina HerreraDec 5, 2024
Dear Maria, Thank you for taking the time to share your recent experience with us. We are thrilled to hear that our brand ambassador Chloe provided you with an exceptional service. We’re delighted to know that Chloe made a positive difference in your shopping experience. We will be sure to share your kind words with her. Thank you for choosing Carolina Herrera. We look forward to serving you again soon. Your Carolina Herrera Team
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Judyta K.
Dec 4, 2024
Ich warte zwar noch auch meine…
Ich warte zwar noch auch meine Bestellung weil ich diese erst heute nach vielen Proben und Fehlermeldungen abgeschlossen habe. Muss aber sagen das der Kundendienst super ist. Sehr schnelle antworten und Hilfe hab ich auch erhalten. Kann ich nur empfehlen. Jetzt warte ich gespannt auf mein tollen Paket ☺️
Response from Carolina HerreraDec 5, 2024
Hallo Judyta, vielen Dank, dass Sie sich die Zeit genommen haben Ihre Erfahrung mit uns zu teilen. Unser Hauptziel ist es, ein Online-Erlebnis zu bieten, das Ihre Erwartungen übertrifft und wir freuen uns sehr zu erfahren, dass unser Kundendienst Team Ihnen bei Ihrem Anliegen schnell weiterhelfen konnte. Danke, dass Sie sich für Carolina Herrera entschieden haben, und wir freuen uns schon darauf, Sie wieder bei uns begrüßen zu dürfen. Ihr Carolina Herrera Team
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Yamilet Mejia J.
Dec 4, 2024
She was great and fast
She was great and fast
Response from Carolina HerreraDec 4, 2024
Dear Yamilet, We're delighted to hear that our brand ambassador was able to assist you so effectively with your Carolina Herrera order. At Carolina Herrera, we strive to provide a seamless and enjoyable experience for all our customers, and we are thrilled that Teresa was able to offer prompt support. Thank you once again for choosing Carolina Herrera. We look forward to serving you again soon. Your Carolina Herrera Team.
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Erika T.
Nov 30, 2024
Grace H was extremely helpful and…
Grace H was extremely helpful and responded to my emails in a timely manner. She helped me with an order and did an amazing job. Thanks!
Response from Carolina HerreraNov 30, 2024
Dear Erika, Thank you for taking the time to tell us about your experience. We were excited to read that Grace H was able to assist you and make your experience better. At Carolina Herrera we aim to get our consumers the best online experience possible. It is with great pleasure that we read that this was the occasion. We will share your experience with our Consumer Service Team and, specially, with Grace H, who will be really happy to hear from you. Thank you again for taking the time to share your story. We hope to welcome you at Carolina Herrera again soon. Kind regards, Your Carolina Herrera Team.
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Paradise F.
Nov 22, 2024
Excellent service .Well recommended.
Excellent service , next day delivery and lovely Christmas 🎅 boxed men’s Eula de toilette , I have used many times and well recommended !!
Response from Carolina HerreraNov 22, 2024
Dear Paradise, Thank you so much for your feedback. We are thrilled to hear that you had excellent service and hope you continue to enjoy your Carolina Herrara Eau de Toilette. Thank you again and we look forward to welcoming you soon. Your Carolina Herrera Team.
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Dennis R.
Nov 16, 2024
Teresa was very helpful
Teresa was very helpful. I will definitely do business again.
Response from Carolina HerreraNov 16, 2024
Dear Dennis, It is with great pleasure that we have read your positive feedback and the specific mentioning of our Teresa, and we would like to thank you for taking the time to tell us about your satisfaction. Your compliments reinforce us in our daily effort to offer the best to our customers. Kind regards, Your Carolina Herrera Team
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