Carolina HerreraReviews of carolinaherrera.com

Dreadful experience. Bombarded by adverts for the lip liners. Bought one then liked so another. Then a lip balm. Loads out of stock items. Then was blocked! Emailed them, had to send photographic ID to prove who I was! Despite them happily taking my money. Customer service awful. They never got back to me. Had to chase them to try to buy then still out of stock. No apology. No gratitude. Really bad online service. Made to feel like a thief or something. I will NEVER buy from here again. Plus the swatches look NOTHING like the actual colours. Hot nude and chic nude plus slay nude look identical but totally different. Beware. Disgraceful. They don’t deserve your money.

My experience is regarding a red shirt I bought in the summer time with CH cufflinks that cost nearly Eu400. One of the cufflinks broke and I sent several emails with no response. I receive promotional emails daily, but nobody has the time to respond to my request to post me a new set. Im extremely disappointed as this is a brand I thought had 100% focus on quality and service. I would appreciate a resolution and provided a 6month window for the team to respond before taking this to a public review.

I PURCHASED A COUNTERFEIT BOTTLE OF CAROLINA HERRERA 212 FROM CAROLINA HERRERA'S WEBSITE!!! I first purchased CH 212 from CH’s website and I received the wrong bottle of perfume. I immediately notified CH customer service and returned the package as instructed. It took me 2 months, and a lot of phones calls and conversations with CH customer service (which by the way is great and were helpful) to finally receive the Carolina Herrera 212 that I ordered. To my surprise, the perfume is a fake! Carolina Herrera sold me a counterfeit bottle of her cologne. If they’re selling counterfeit cologne, what else counterfeit and fake are they selling. I’ve used the perfume 3 times and my first red flag was that it doesn’t last. After wearing the “fake” cologne for a short while, it had an awful odor, like cheap perfume that you buy on the streets. I should have known something was wrong after I opened the box. The box was not the normal CH beautiful boxing. It looked as if someone had walked on the inserts, didn’t put it together, through a bottle of fake cologne in and mailed it to me. The bottles does not have Carolina Herrera written on them and the tube that the bottles attached to is a cheap knockoff plastic. I WANT MY MONEY BACK OR A REAL BOTTLE OF CH212. SHAME ON YOU FOR TREATING YOUR CUSTOMERS THIS WAY. I AM GOING TO REPORT THIS TO THE BETTER BUSINESS BUREAU IN LOWER NAZARETH, PA, THE DISTRIBUTION CENTER THAT SENT ME THE COUNTERFEIT COLOGNE. Stop removing bad reviews!!!!!!

No cumplen con las condiciones para la devolución de los productos. Muy fácil comprar muy difícil de devolver . Solicite una devolución el 7-1-25 y todavía no han pasado a recoger. No se puede comprar con estas condiciones

Worst customer service I ever received. Got an defected bottle from a shop that claims authorisation. Herrera says it’s not their problem and moves on. Really garbage handling of the situation as it is right now. Company also doesn’t care that they claim authorisation. Other company claimed authenticity with correct pappers also imposible for me to know if they have proper authorisation orbkot Problem is also that company still claims your authorisation even after contacting Them multiple Times they still say they are authorised.

Nefasta experiencia en Carolina Herrera de Oviedo. Llevo una semana esperando la llegada de una camisa que aboné al comprar. Me aseguraron que en 24 horas la tenía en casa y han pasado siete días… Dicen que SEUR tiene la culpa…. Quiero responsabilidades

Pésima atención al cliente por parte de las empleadas del corner de perfumería de Carolina Herrera en el Corte Inglés de plaza Catalunya. Fuimos a hacer un cambio de un perfume que recibimos como regalo de Navidad y que no nos gustó y no lo cambiaron. Las dependientas nos cogieron la caja, la estuvieron manipulando dándonos la espalda y sacando los productos y probándolos para comprobar si los habíamos usado/tocado. Pasaron mas minutos ellas con toda esa parafernalia tipo CSI, que el medio minuto que usé yo para comprobar que no era el producto adecuado. El trato que recibimos fue desagradable y de prepotencia, sin solución, de enfrentamiento y desinformación. Una firma que proclama el buen gusto y la elegancia debería cuidarse de qué personas van a atender a sus clientes. Como consejo profesional, ya que no informan en el momento de la compra, de la política de cambios y devoluciones, deberían incluir una muestra del perfume, especialmente si va a ser un regalo, para comprobar antes que el producto es del gusto de la persona que va a usarlo. Otro consejo profesional, es que en el momento en que se pida una devolución o un cambio, las dependientas no den la espalda al cliente para manipular el producto que se les entrega ya que, igual que ellas desconfían del cliente, yo, como cliente, también desconfío del trato y el uso que las dependientas están dando al producto en ese momento para escudarse luego en que el producto está manipulado (obviamente por ellas mismas).

Unterirdischer Kundenservice! Mir wurde ein falsches Produkt geliefert, was ich über den Kundenservice gemeldet habe. Es wurden Fotos angefordert, welche ich auch eingereicht habe. Seit dem, werde ich mit automatischen Mails abgespeist und CH scheint kein Interesse an einer Lösung zu haben. Die B2C Beziehung ist fast am Ende.