Carolina HerreraThe House of Herrera is defined by the iconic style and effortless sophistication of its founder Carolina Herrera, launching Carolina Herrera New York in 1981. Carolina Herrera New York is our luxury fashion and beauty house renowned for its fashion-forward collections and world-class couture atelier.Encompassing fragrances and a newly launched, fully customizable makeup collection, Carolina Herrera Fragrances reflects the effortless sophistication and iconic style of founder Carolina Herrera.
Carolina Herrera (carolinaherrera.com) has 837 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Mitchell D.
Customer Service is the best in the industry. Had a small issue and the whole team an especially Grace H and Anna provided an exceptional customer experience—quickly, professionally, and with great empathy and support.
Teri F.
Great company and customer service. Chloe C was wonderful. Best fragrances too! Thanks for your great products and customer service!!!
Response from Carolina HerreraFeb 20, 2025
Dear Teri, Thank you so much for your feedback! We're thrilled to hear that you had a great experience with our company and customer service. Chloe C will be delighted to know she made a positive impact! Our main objective is to provide an experience that exceeds your expectations. If you ever need anything, don’t hesitate to reach out. Looking forward to assisting you again! Kind regards, Your Carolina Herrera Team
Xander van P.
Got the advent calendar of mini-perfumes, which was beautiful and a great addition to the holiday's experience! At first it was claimed at the warehouse not to have arrived, but thanks to the quick responses of Jolijn at CH's service desk, the proofs were provided and the package got processed. Thanks for the great service
Response from Carolina HerreraFeb 19, 2025
Dear Xander van pelt, Thank you so much for your kind review. We're thrilled to hear that you loved the advent calendar and that it made a great addition to your holiday experience. We truly appreciate your patience, and we're glad Jolijn could assist you in getting everything sorted out quickly. Your feedback means a lot to us, and we're grateful for your trust in our service. We hope to welcome you at Carolina Herrera again soon. Kind regards, Your Carolina Herrera team
Iracema
Muy buena atención al cliente , siempre atentos
Response from Carolina HerreraFeb 19, 2025
Estimada Iracema, Gracias por su comentario. Nos alegra saber que la atención al consumidor fue de su agrado. Recibir su feedback nos motiva mucho, ya que trabajamos constantemente para ofrecer un servicio excelente. Esperamos poder volver a darle la bienvenida en Carolina Herrera pronto. Saludos, Su Equipo de Carolina Herrera
Violetta
La agente de atención de cliente Chloe me ayudó resolver la problema con acceso a mi cuenta, con mucha paciencia y muy eficaz.
Response from Carolina HerreraFeb 18, 2025
Estimada Violetta, Muchas gracias por tomarse el tiempo de hacernos llegar su comentario. Nos alegra saber que Chloe pudo ayudarle a resolver el problema con su cuenta de manera tan eficaz. Apreciamos mucho su reconocimiento, que haremos llegar a Chloe y a nuestro Servicio de Atención al Consumidor. Esperamos poder darle la bienvenida en Carolina Herrera de nuevo pronto. Saludos, Su equipo de Carolina Herrera
Ande H.
Sheila F was super helpful. She answered all of my questions and concerns promptly and was friendly. I appreciate her help!
Response from Carolina HerreraFeb 18, 2025
Dear Ande, Thank you for your wonderful feedback. We are happy to hear that our brand ambassador Sheila provided you with a prompt and a friendly assistance. At Carolina Herrera, we strive to offer the best service, and knowing that Sheila made your experience a positive one means the world to us. If you need any further help or information, in the future, please do not hesitate to contact us. We hope to welcome you again, very soon. Your Carolina Herrera Team
Lorise A.
Great experience for a return Patrick and Elly W were more than helpful, great help great company !
Response from Carolina HerreraFeb 14, 2025
Dear Lorise, Thank you so much for your wonderful feedback! We're delighted to hear that Patrick and Elly W made your return experience smooth and enjoyable. We’ll be sure to share your kind words with them. If you ever need anything, don’t hesitate to reach out, we’re always happy to help. Looking forward to assisting you again soon! Kind regards, Your Carolina Herrera Team
Valentine
Fiz uma compra no site e acabou não vindo brinde por um erro de entendimento meu, acredito que pelo valor que gastei, o cupom que eu tinha a intenção de usar comportava o brinde, então prontamente verificaram a situação e me mandaram o novo brinde. A atendente Bruna P foi excepcional, muito atenciosa e gentil; excelente atendimento
Response from Carolina HerreraFeb 6, 2025
Prezada Valentine, Obrigado por compartilhar sua experiência conosco. Ficamos felizes que sua situação tenha sido resolvida e que você tenha recebido seu brinde. É ótimo saber que a Bruna te atendeu tão bem. Vamos repassar seu feedback para ela, e tenho certeza de que ela ficará muito feliz com o reconhecimento. Trabalhamos sempre para oferecer o melhor aos nossos clientes. Se precisar de qualquer suporte, conte com a gente. Desejamos a você um excelente dia! Equipe Carolina Herrera
