Carolina HerreraReviews of carolinaherrera.com

Response from Carolina HerreraJul 4, 2025

Dear Maria, Thank you for sharing your experience with us. We are truly sorry to hear about your recent experience and understand your frustration.  One of our main goals is to guarantee the satisfaction of our customers in addition to exceeding the quality of our products and services.  For this reason, we have forwarded your message to the corresponding department. We truly value your feedback and appreciate the opportunity to make things right. Thank you for your understanding! Your Carolina Herrera Team

Response from Carolina HerreraJun 13, 2025

Dear Harry, Thank you for taking the time to share your experience with us.  We are truly sorry to hear about the difficulties you have experienced when trying to return your garments. We would like to clarify that our team handles customer service for Carolina Herrera NY, which is separate from CH Carolina Herrera. As such, we unfortunately do not have access to orders or internal processes related to CH Carolina Herrera boutiques, including the CH store on 802 Madison Avenue New York, NY 10065 that you have mentioned.  To ensure your concerns are addressed by the appropriate team, we kindly ask you to reach out directly to CH Carolina Herrera's customer service using the contact details below: Email: [email protected] and Toll-Free Number: +1 844 547 2912 Their availability is Monday to Friday from 9AM to 7PM, and Saturday from 10AM to 6PM (EST).  They will be best positioned to assist you with the matter and offer the appropriate resolution. Thank you for your understanding! Your Carolina Herrera Team

Response from Carolina HerreraJun 5, 2025

Dear Thomas, Thank you for sharing your feedback with us at Carolina Herrera.  We can confirm that a dedicated brand ambassador has indeed reached out to you, to to provide further insight of your case.  Once again, we truly appreciate your patience and understanding while we have been working to resolve your case. Your feedback is extremely valuable to us and will be shared with the relevant teams to help prevent such delays in the future. Your Carolina Herrera Team

Response from Carolina HerreraMay 21, 2025

Estimada Cristina, Gracias por tomarse el tiempo para compartir su experiencia. Lamentamos informarle que la consulta sobre su cinturón corresponde a la división de moda CH Carolina Herrera. Nuestro equipo atiende exclusivamente solicitudes relacionadas con https://www.carolinaherrera.com/. A continuación encontrará los datos de contacto correctos de CH Carolina Herrera para que pueda ponerse en contacto con el equipo correspondiente que se ocupará de su asunto: [email protected]. También le adjuntamos el link de Trustpilot de dicha división: https://uk.trustpilot.com/review/chcarolinaherrera.com. En nombre de Carolina Herrera, le deseamos un feliz día. Saludos cordiales, Su Equipo de Carolina Herrera.

Response from Carolina HerreraMay 19, 2025

Dear Mark, Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you have faced to return your items. We would like to clarify that our team handles customer service for Carolina Herrera, which is separate from CH Carolina Herrera. As such, we unfortunately do not have access to orders or internal processes related to CH Carolina Herrera boutiques, including the CH store in Granada, you have mentioned.  To ensure your concerns are addressed by the appropriate team, we kindly ask you to reach out directly to CH Carolina Herrera's customer service using the contact details below: Email: [email protected] and Toll-Free Number: +1 844 547 2912 Their availability is Monday to Friday from 9AM to 7PM, and Saturday from 10AM to 6PM (EST).  They will be best positioned to assist you with the matter and offer the appropriate resolution. Thank you for understanding! Your Carolina Herrera Team

Response from Carolina HerreraApr 25, 2025

Dear Pedro, Thank you for taking the time to share your feedback and we are truly sorry to hear about your experience. We understand how disappointing it must be for you. This is certainly not the level of service we strive to provide. Please rest assured that our team will be getting back to you shortly to assist you further. We value your trust in Carolina Herrera and will do our best to turn this experience around. Your Carolina Herrera Team

Response from Carolina HerreraApr 21, 2025

Dear Parvin, Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you have faced and we do  understand how disappointing this situation must have been, especially given the importance of the event you were preparing for. We would like to clarify that our team handles customer service for Carolina Herrera, which is separate from CH Carolina Herrera. As such, we unfortunately do not have access to orders or internal processes related to CH Carolina Herrera boutiques, including the Paris store you have mentioned.  To ensure your concerns are addressed by the appropriate team, we kindly ask you to reach out directly to CH Carolina Herrera's customer service using the contact details below: Email: [email protected] and Toll-Free Number: +1 844 547 2912 Their availability is Monday to Friday from 9AM to 7PM, and Saturday from 10AM to 6PM (EST).  They will be best positioned to assist you with the matter and offer the appropriate resolution. Thank you for understanding! Your Carolina Herrera Team

Response from Carolina HerreraMar 26, 2025

Dear SJS, We're very sorry to hear about your experience and completely understand how frustrating it must be, especially since it was a gift. Please know that we take situations like this very seriously. Today, a member of our Management team reached out to you via email and then by phone to address your concerns and explain the steps we’ve taken to resolve this matter in the best possible way. If you have any further questions or need additional support, please don’t hesitate to reach out. We're here to help. We apologize for the inconveniences caused. Kind regards, Your Carolina Herrera Team