Carolina HerreraReviews of carolinaherrera.com

DO NOT SHOP HERE. The worst experience ever. Will not buy any thing else from this so called high end designer . Terrible customer service, no returned emails or calls from corporate. I was called a liar because I received an online order damaged/ stained . They refused to exchange . I had to pay $70 to get my bag back before it was disposed . Received in a cardboard box . I sent in its original red box and they had the audacity to say it was damaged when they received it so they chose to dispose of it? Who the heck are they to decide what I want to do with my box . My belongings ? I sent a picture of the box it was sent in but they still denied it Absolutely disgusted with this brand . I have reported them to the BBB and will reach all social media . Their treatment was disrespectful and unfair . The product was damaged and they refused to take responsibility . They lied over and over again and never got a call back from upper management. I get better treatment from Target .

The buckle on a brand-new bag broke after just a few weeks — a small screw fell out and the parts came apart. After contacting customer support, we were instructed to resolve the issue in Mexico, where the bag was purchased, even though we live in Europe. We clearly explained that we were not requesting a return or exchange; we simply asked them to send a small replacement screw so we could fix the issue ourselves. They refused and again directed us to Mexico (where the problem could not be resolved anyway). As a result, a brand-new expensive bag is now unusable, and they wouldn't help you. Very disappointing experience. EDIT: After I left my negative review, the CH team contacted us and arrange the replacement of the broken parts which we appreciate.

Los bolsos CH están para durar justo los 3 años de garantía que la marca tiene estipulado, a partir de ahí el material empieza a deteriorarse, así que es una inversión a muy corto plazo, con lo cual NO recomiendo para nada su compra, ahora llevo un bolso CH que parece comprado en un bazar, letras-logo descoloridas y material deteriorado. Ya hice reclamación en "customer CH " y no me dieron solución solo que lo lamentaba!!

RESPONSE TO YOUR REPLY It's a first time I'm hearing that this discount code can't be used on sale item, please double check my conversation with you and also your website. It feels like you telling more lies with every single message you're sending. I purchased the discovery set specifically because it included a redeemable code equivalent to the set’s value. Despite multiple follow-ups, the code was not received. I was only told after 5 days that it had supposedly been sent. During this delay, the perfume price increased. I still don't have the code and now unable to purchase the bottle at the reduced price. This situation has arisen solely due to delays on your side, which I communicated to the Customer Service, stating that I expect you to honour the original price or issue a replacement code reflecting the difference, which they refused. Looks like I will have to find a new favorite perfume.

Caray que curioso! Mi reseña negativa de hace meses no está. En cualquier caso anuncio vomitivo.

​I am beyond disappointed with both the quality of Carolina Herrera products and the lack of professional service at the Dallas location and HQ. I own pieces from various luxury brands (that I work very hard for) and I have never experienced such poor craftsmanship or disregard for a customer. ​I purchased a bag for $2,000 in Sept 2023. Despite using it fewer than 10 times, which the store manager, Marilyn, even acknowledged, the buckle broke and will no longer close. While I understand it is technically out of warranty, one expects a luxury brand to stand behind its craftsmanship. ​The follow-up has been unacceptable. I was promised call-backs that never happened, requiring me to visit the store three separate times just to get an update. Even an executive named Alba assured me she would escalate the issue and call me within days; she never did. To finally be told today that "nothing can be done" after weeks of being ignored is insulting. As a Latina, I took pride in supporting this brand, but this experience has completely destroyed my respect for CH. I will never purchase from them again.

Nefasto servicio postventa, compré un perfume hace una semana porque ofrecían entrega en 24/48 horas, pues bien, desde el martes la compañía de transporte(UPS) lo tiene en entrega y hoy sábado, yo todavía no lo he recibido después de cambiar la fecha de entrega en 3 ocasiones . Me he puesto en contacto con CH y se lavan las manos, me envían un enlace a UPS donde aparece que está en entrega. Total que CH me ha timado 159€ ya que mi contrato es con ellos. Me he puesto en contacto con UPS, te atiende un bot que me redirige a la misma página (en entrega) La próxima vez, se que tengo que comprar en una empresa seria como Amazon que aunque es más cara, te ofrecen solución rapidamente. Ahora no tengo el perfume, que era un regalo para navidad, ni tengo los 159 €. Si esto no es un timo, ya me dirán como se llama. Por supuesto no puedo decir nada bueno sobre la venta on line de CH Edito para comentar que hoy(21 del 12) he ido a una tienda de mi barrio y me dice la vendedora que tengo allí un paquete, adivina mi sorpresa cuando veo que es este. Sigo pensando qué el servicio es nefasto ya que nadie me notifica la entrega en punto de recogida. Si no soy cliente de esa tienda, no me hubiera llegado nunca

I wanted to order perfume for my daughters Christmas. Carolina Herrera had an offer if spending £99 or more you would receive a free gift which included a phone carrier. I thought this was a great gift as my daughter is about to go travelling. The perfume was expensive and I signed up to receive emails which gave me 10% off my purchase, still costing £113. It did not show the free gift in my purchase, despite spending over £99, so I contacted them. They are stating that because i got the 10% discount I cannot have the free gift despite spending over the £99 threshold. It does not state this and I feel it is very deceptive and unfair for them to not honour this, when I could easily have purchased the perfume on cheaper sites. I think it is extremely poor customer care and will not be using them in future. It is greedy on their part and I no longer have time to cancel the order and purchase elsewhere. Very disappointing from a company such as this.