Carolina HerreraThe House of Herrera is defined by the iconic style and effortless sophistication of its founder Carolina Herrera, launching Carolina Herrera New York in 1981. Carolina Herrera New York is our luxury fashion and beauty house renowned for its fashion-forward collections and world-class couture atelier.Encompassing fragrances and a newly launched, fully customizable makeup collection, Carolina Herrera Fragrances reflects the effortless sophistication and iconic style of founder Carolina Herrera.
Carolina Herrera (carolinaherrera.com) has 837 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Gabriela G.
Fui muito bem atendida pela Bruna, no Whatsapp.
Response from Carolina HerreraMar 23, 2026
Prezada Gabriela, Agradecemos por compartilhar a sua experiência positiva! Ficamos felizes em saber que você teve um atendimento excelente com a Bruna. Nossa equipe sempre se esforça para ajudar prontamente e acompanhar de perto cada caso. Estamos aqui sempre que precisar. Atenciosamente, Equipe Carolina Herrera
Joyce
Martina did an excellent job responding on behalf of Carolina Herrera to the delayed FedEx package. She helped find the package at FedEx and was always cheerful and helpful. It made the frustrating experience with FedEx more bearable. She demonstrated the attention to detail that Carolina Herrera is known for.
Response from Carolina HerreraMar 23, 2026
Dear Joyce, Thank you for taking the time to share your experience with us. We are truly sorry for the inconvenience caused by the delay with your FedEx delivery. However, we are happy to hear that our brand ambassador Martina was able to support you throughout the process with efficiency, positivity, and care. Providing attentive and personalised service is at the heart of our values, and we are pleased that this helped make a frustrating situation more manageable for you. We hope you are now enjoying your order and remain at your full disposal should you need any further assistance. Your Carolina Herrera Team
MJV
First of all a mention to Yukyin C. Great customer service in replying to emails so quick,When i say quick i mean like 10 to 15 minutes,At least in my communication anyhow. Some companies take days to reply. Very kind words wrote in reply about my feedback regarding recent purchase and complimenting on the service i received. Thank you. The packaging is more than what id expect from buying just one bottle of Fragrance,They go above snd beyond than what they need to. The quality of the box it comes in id say is Premium not some cheap cardboard box. All wrapped in a bow with a few little free gifts and a thank you card in an envelope,As well as a copy of your Order,Also in an Envelope. Its all a very nice touch to make you feel special and appreciated as a customer. If only all companies where like this. I was so gratefull for what i received and in a way i received it i immediatly made another purchase. 212 Black Elixer 100ml Bad Boy Elixer 100ml. Amazing fragrances they smell divine. Thank you to ALL the team who come together in making customers purchases extra special. Bless you all. Michael.
Response from Carolina HerreraMar 23, 2026
Good afternoon, We would like to thank you for taking the time to tell us about your satisfaction. Our main objective is to provide an experience that exceeds your expectations. It is with great pleasure that we have read your positive feedback regarding the service provided by Yukyin. We will certainly pass your comments on! We are beyond pleased to hear that you really liked our packaging as well as your fragrance! Your compliments reinforce us in our daily effort to offer the best to our customers. If you need any further assistance, please do not hesitate to contact us. We hope to welcome you back soon! Our team wishes you a great day! Kind regards, Your Carolina Herrera Team
Karine V.
Tive um pequeno problema com a entrega, entrei em contato via email e fui prontamente correspondida pela atendente Bruna, que prontamente me ajudou a solucionar o problema e recebi minha encomenda. Fiquei muito satisfeita com o atendimento.
Response from Carolina HerreraMar 20, 2026
Prezada Karine, Ficamos muito felizes em saber que você ficou satisfeita com o atendimento oferecido pela Bruna. A opinião dos clientes é muito importante para nós. Esperemos que você continue desfrutando do seu perfume e os seus brindes e que tenha mais experiências positivas no futuro. Agradecemos por escolher Carolina Herrera e estamos à disposição sempre que precisar. Atenciosamente, Equipe Carolina Herrera
Rabbia
I had trouble placing an order on the website. I called and spoke to Amira M who was incredibly helpful and guided me through the process.
Response from Carolina HerreraMar 18, 2026
Dear Rabbia, Thank you for your feedback! Our main objective is to provide an experience that exceeds your expectations. It is with great pleasure that we have read your positive feedback, and we are delighted to know that Amira was very helpful throughout the process. We would like to thank you for taking the time to tell us about your satisfaction. Your compliments reinforce us in our daily effort to offer the best to our customers. If you need any further assistance, please do not hesitate to contact us. Our team wishes you a great day! Kind regards, Your Carolina Herrera Team!
Lnw
My experience was wonderful!! Thank you to all the Customer Service Reps !!!
Response from Carolina HerreraMar 17, 2026
Good afternoon! Thank you for your feedback. Our main objective is to provide an experience that exceeds your expectations. It is with great pleasure that we have read your positive feedback, and we would like to thank you for taking the time to tell us about your satisfaction. Your compliments reinforce us in our daily effort to offer the best to our customers. If you need any further assistance, please do not hesitate to contact us. On behalf of Carolina Herrera, we wish you a lovely day. Kind regards, Your Carolina Herrera Team
Priscila Cristina Marques G.
O atendimento de qualidade de Elly W. foi muito profissional para o público exigente do site, dicas úteis e esclareceu todas minhas dúvidas, além de fornecer as melhores opções para compra.
Response from Carolina HerreraMar 16, 2026
Prezada Priscilla, Agradecemos por compartilhar a sua experiência positiva! Ficamos felizes em saber que você teve um atendimento excelente com a Elly. Nossa equipe sempre se esforça para ajudar prontamente e acompanhar de perto cada caso. Estamos aqui sempre que precisar. Atenciosamente, Equipe Carolina Herrera
Bruna D'Jovanna F.
Tive um problema com o meu pedido, logo entrei em contato com o serviço ao consumidor e fui prontamente atendida. ou consumidora da marca há bastante tempo e sempre tive experiências incríveis, agora ainda mais, Karolina resolveu o meu problema rapidamente e foi muito atenciosa.
Response from Carolina HerreraMar 13, 2026
Prezada Bruna, Muito obrigado por compartilhar sua opinião e por suas palavras gentis sobre o serviço oferecido pela Karolina! Ficamos felizes em saber que você ficou satisfeito e esperamos continuar proporcionando uma experiência online que atenda às suas expectativas. Será um prazer recebê-lo novamente na Carolina Herrera em breve. Tenha um excelente dia! Atenciosamente, Sua Equipe Carolina Herrera
