Carolina Herrera Reviews | Read Customer Reviews of carolinaherrera.com

Carolina Herrera Reviews | Read Customer Reviews of carolinaherrera.com

Carolina Herrera reviews

Showing 721 reviews with 5 stars · Clear filters

Camila Martins de C.
Apr 11, 2026
Avaliação de atendimento pós venda
O atendimento do Adysson foi excelente. Demonstrou ser atencioso, educado, prestativo e, acima de tudo, muito cordial. Conduziu a situação com profissionalismo, conseguindo mediar de forma eficiente e estabelecer contato para alcançar a resolução do problema. Sua postura contribuiu significativamente para uma experiência positiva no atendimento.
Response from Carolina HerreraApr 14, 2026
Prezada Camila. Obrigado por compartilhar seu feedback positivo! Ficamos felizes em saber que o atendimento do Adysson foi útil e que ele conseguiu te ajudar com toda a educação e atenção que você merece. Agradecemos por escolher a Carolina Herrera e estaremos à disposição sempre que precisar. Desejamos um excelente dia! Atenciosamente, Equipe Carolina Herrera.
Report
Maria Eduarda F.
Apr 10, 2026
Atendimento excelente
Atendimento excelente, rapidez e bem ágil.
Response from Carolina HerreraApr 10, 2026
Prezada Maria, Agradecemos pelo seu feedback. Ficamos muito felizes em saber que o atendimento foi excelente, com toda a educação e atenção que você merece. Na Carolina Herrera, buscamos sempre oferecer um serviço à altura da elegância da nossa casa, e saber que isso foi reconhecido nos enche de alegria. Caso precise de algo mais, estaremos à disposição. Atenciosamente, Equipe Carolina Herrera
Report
Umreen A.
Apr 8, 2026
Camilo V- I returned something almost…
Camilo V- I returned something almost 15 days ago and have not received any communication from Carolina Herrera so I finally called and I was notified by Camilo that is a standard it will take longer and they don’t normally send out receipt emails. I was not too happy to hear that, but Camilo proactively offered to send me some sort of communication that shows my refund is definitely on the way very happy with the service thank you, Camilo!!
Response from Carolina HerreraApr 9, 2026
Dear Umreen, Thank you for taking the time to share your feedback with Carolina Herrera. We are sorry to hear about the lack of communication regarding your return, and we completely understand how this could be frustrating. That said, we are very pleased to know that our brand ambassador Camilo was able to step in, provide clarity, and proactively offer reassurance about your refund. Your comments are incredibly valuable, and we will take them into account as we continue to improve our communication processes. We truly appreciate your kind words about Camilo, and we hope to provide you with an even smoother experience in the future. Your Carolina Herrera Team
Report
Naylan
Apr 3, 2026
I had a fantastic experience with…
I had a fantastic experience with Carolina Herrera’s customer service, particularly with Sebastian, who went above and beyond to assist me. I initially encountered repeated error messages while trying to make a purchase on the website, which was quite frustrating. However, Sebastian handled the situation with professionalism, patience, and genuine care. He provided clear, step-by-step instructions via email on how to resolve the issue (including how to clear my browser cache), which worked perfectly. What truly stood out was his follow-up. He didn’t just resolve the issue and move on, he took the time to check in and ensure everything was working smoothly afterwards. That level of attention and dedication is rare and very much appreciated. Thanks to his support, I was able to complete my purchase without any further problems. A big thank you to Sebastian for his outstanding service.I highly recommend both him and the Carolina Herrera customer service team.
Response from Carolina HerreraApr 6, 2026
Dear Naylan, Thank you for taking the time to share this wonderful feedback! We are absolutely happy to hear about your positive experience with our customer service, and especially with our brand ambassador Sebastian. Providing clear guidance, genuine care, and thorough follow-up is exactly the level of service we strive for, so it’s incredibly rewarding to know this made a difference for you. We’ll be sure to pass along your kind words to Sebastian. He will be thrilled to know his support helped turn a frustrating situation into a smooth experience. Thank you again for your recommendation and for choosing Carolina Herrera. We look forward to assisting you again in the future! Your Carolina Herrera Team
Report
Valeria P.
Apr 1, 2026
Quiero agradecer por la excelente…
Quiero agradecer por la excelente atención que recibí de Camilo V. Tuve un inconveniente con la tarjeta regalo, pero me resolvieron de muy buena manera y con prontitud. Sin duda su calidad no solo en producto sino también en atención al cliente, se agradece ¡Buen día!
Response from Carolina HerreraApr 3, 2026
Estimada Valeria, Gracias por compartir su experiencia. Nos alegra saber que Camilo pudo asistirle de manera rápida y eficaz con el inconveniente relacionado con la tarjeta regalo. Agradecemos sinceramente sus amables palabras sobre la calidad de nuestros productos y de nuestro servicio de atención al consumidor. Esperamos poder darle la bienvenida de nuevo pronto en Carolina Herrera. Saludos, Su Equipo de Carolina Herrera
Report
Edenilton E.
Apr 1, 2026
Fui muito bem atendido
Fui muito bem atendido, consegui resolver o que precisava de maneira rapida e eficaz
Response from Carolina HerreraApr 1, 2026
Boa Tarde Edenilton, Agradecemos pelo seu feedback. Ficamos muito felizes em saber que o atendimento foi excelente, com toda a educação e atenção que você merece. Na Carolina Herrera, buscamos sempre oferecer um serviço à altura da elegância da nossa casa, e saber que isso foi reconhecido nos enche de alegria. Caso precise de algo mais, estaremos à disposição. Atenciosamente, Equipe Carolina Herrera
Report
Tom V.
Apr 1, 2026
FedEx lost my package and I contacted…
FedEx lost my package and I contacted the customer service. Amira has been extremely helpful in resolving my issue without hesitation. Extremely professional.
Response from Carolina HerreraApr 1, 2026
Dear Tom. Thank you for your feedback. We are sorry to hear about the issue with your delivery, but we are happy that our brand ambassador Amira was able to support you and resolve the situation promptly. Providing professional and efficient service is very important to us, and it’s wonderful to know that your experience reflected this. Your feedback truly means a lot, and we will be sure to share your compliments with Amira. Thank you for choosing Carolina Herrera. We look forward to serving you again soon. Your Carolina Herrera Team
Report
Davi Lucca G.
Mar 31, 2026
Amei o atendimento atendente super…
Amei o atendimento atendente super educada e paciente
Response from Carolina HerreraMar 31, 2026
Prezado Davi, Obrigado pelo seu feedback. Nosso principal objetivo é proporcionar uma experiência que exceda suas expectativas. É com grande prazer que lemos seu feedback positivo e gostaríamos de agradecer por nos contar sobre sua satisfação. Seus elogios nos reforçam em nosso esforço diário para oferecer o melhor aos nossos clientes. Caso necessite de alguma assistência, não hesite em nos contatar. Em nome da Carolina Herrera desejamos a você um ótimo dia. Atenciosamente, Equipe Carolina Herrera
Report